Job Description
– Adobe Technical Support Consultant (Digital Marketing) Role: Technical Support Consultant – Adobe Experience Cloud

Experience:
Relevant experience in Digital Marketing / Web Analytics / Technical Support Shift: Permanent Night Shift (8 PM–7 AM IST, 9-hour shift) Weekend Coverage: Rotational weekends and holidays Job Responsibilities
• Provide technical support to customers via telephone and email, ensuring accurate case documentation.
• Troubleshoot and resolve complex technical issues related to Adobe Digital Marketing products.
• Validate, investigate, and report customer-submitted product bugs.
• Educate customers on Adobe Experience Cloud products and their functionalities.
• Manage customer cases and technical projects within defined timelines.
• Identify recurring technical issues and communicate trends to relevant teams.
• Maintain accurate product documentation and support global customer teams.
• Deliver excellent customer service and ensure customer satisfaction. Mandatory Technical Skills
• Strong knowledge of HTML, JavaScript, jQuery and web technologies.
• Experience with SQL and database management.
• Knowledge of REST APIs, SOAP APIs and Web Services.
• Experience with Tag Management tools such as Adobe DTM / Launch,



Google Tag Manager or Tealium.
• Understanding of Digital Marketing, Web Analytics and Mobile Analytics.
• Hands-on experience troubleshooting complex analytics implementation issues.
• Knowledge of API integration and data reporting APIs.
• Good written and verbal communication skills. Good-to-Have Skills
• Experience with Adobe Experience Platform (AEP), Adobe Analytics, Adobe Target or Audience Manager.
• Knowledge of PHP, Perl, AngularJS or other JavaScript frameworks.
• Understanding of mobile and video analytics solutions.
• Exposure to Adobe Campaign, Salesforce, Google, Tealium or Pega.
• Knowledge of CRO, digital analytics, campaign management and UX.
• Adobe product certifications are an added advantage. Candidate Requirements
• Robust analytical and problem-solving skills.
• Ability to handle customer escalations and complex technical issues.
• Experience working with large datasets and identifying business problems.
• Ability to manage multiple cases and projects independently.
• Willingness to work permanent night shifts (8 PM–7 AM IST).
• Flexibility to support rotational weekend and holiday coverage.

📌 Technical Support Consultant (Noida)
🏢 Next Creation
📍 Noida