Job Description
Operations Executive – Logistics & E-commerceCompany: BUZWIDE TECHNOLOGY PRIVATE LIMITED (Shipowl)

Location:
Indore, Madhya Pradesh

Experience:
Minimum 2–3 Years Employment Type: Full-Time | Work From Office Industry: Logistics / Courier / E-commerce / Supply Chain

Salary:
As per experience and skills About ShipowlShipowl is an e-commerce fulfilment and logistics platform operated by BUZWIDE TECHNOLOGY PRIVATE LIMITED. We work with e-commerce clients, suppliers, vendors, and logistics partners to manage product sourcing, order fulfilment, warehousing, shipping, and delivery operations. We are looking for an experienced Operations Executive with a strong logistics background who can independently manage daily operations, product sourcing, supplier coordination, warehouse activities, courier partnerships, and e-commerce client requirements. Key Roles & Responsibilities1. Product Sourcing & Procurement
• Identify and source products based on market demand and e-commerce client requirements.
• Find manufacturers, wholesalers, distributors, and reliable suppliers.
• Collect product details, specifications, images, availability, and pricing.
• Negotiate product costs, bulk pricing, and commercial terms.
• Compare supplier quotations and identify cost-effective sourcing opportunities.
• Coordinate product samples and quality checks.
• Build and maintain supplier networks and product catalogues.
• Ensure product availability at competitive prices. 2. Courier & Logistics Partner Management
• Coordinate with courier partners such as Delhivery, Ekart, Xpressbees, DTDC, Ecom Express, and other logistics companies.
• Coordinate with courier hub managers, branch managers, pickup executives, and regional operations teams.
• Ensure timely shipment pickups and dispatches.
• Resolve pickup failures, shipment delays, incorrect scans, and delivery issues.
• Monitor courier performance, pickup TAT, delivery TAT, and service quality. 3. First Mile (FM) Operations & Pickup Management
• Arrange daily First Mile pickups from warehouses, suppliers, and business locations.
• Coordinate with courier companies for pickup allocation and execution.
• Handle missed pickups, cancellations, delays, and pending shipment handovers.
• Ensure timely shipment handover to courier partners.
• Maintain daily pickup reports and monitor pickup success rates. 4. Last Mile (LM) Operations & Delivery Management
• Handle Last Mile delivery issues and coordinate with courier teams.
• Resolve delayed shipments, failed delivery attempts, and incorrect status updates.
• Manage NDR (Non-Delivery Report), reattempt requests, and RTO-related issues.
• Coordinate with courier hubs and delivery teams for escalations.




• Monitor delivery performance and reduce unnecessary RTOs. 5. Warehouse Management & Fulfilment
• Independently manage daily warehouse operations.
• Handle inventory, inward stock, order processing, picking, packing, and dispatch.
• Supervise warehouse staff and monitor productivity.
• Maintain inventory accuracy and conduct stock reconciliation.
• Monitor pending orders, dispatch backlogs, returns, and RTO inventory.
• Ensure timely order fulfilment and proper warehouse documentation. 6. Vendor & Supplier Management
• Manage daily coordination with suppliers, vendors, and business partners.
• Ensure timely product availability and order fulfilment.
• Resolve stock shortages, incorrect products, quality issues, and dispatch delays.
• Monitor vendor performance and fulfilment SLAs.
• Negotiate and maintain commercial terms with suppliers.
• Develop long-term relationships with reliable vendors. 7. E-commerce Client Management
• Manage daily operational coordination with e-commerce clients.
• Understand client requirements related to product sourcing, order processing, fulfilment, warehousing, shipping, and delivery.
• Handle client escalations related to shipment delays, pickup failures, delivery issues, and inventory discrepancies.
• Provide timely updates on order status, dispatches, pickups, and deliveries.
• Coordinate with internal teams, vendors, and courier partners to resolve client complaints.
• Take ownership of client issues until resolution. 8. MIS Reporting & Operations Monitoring
• Prepare daily, weekly, and monthly operational MIS reports.
• Track courier-wise pickup, dispatch, delivery, NDR, and RTO performance.
• Monitor vendor-wise, warehouse-wise, and client-wise performance.
• Track pending shipments and unresolved escalations.
• Maintain supplier pricing, product sourcing, and procurement records.
• Identify operational gaps and take corrective action. Required Skills & Qualifications
• Minimum 2–3 years of relevant experience in logistics, courier operations, warehouse management, or e-commerce fulfilment.
• Logistics industry experience is mandatory.
• Experience with Delhivery, Ekart, Xpressbees, DTDC, Ecom Express, Amazon Logistics, or other 3PL companies will be preferred.
• Practical knowledge of First Mile and Last Mile operations.




• Hands-on experience in warehouse management and order fulfilment.
• Experience handling courier partners, vendors, suppliers, and e-commerce clients.
• Knowledge of NDR, RTO, shipment tracking, and delivery operations.
• Knowledge of product sourcing, supplier identification, procurement, and price negotiation.
• Good command of MS Excel and Google Sheets.
• Strong communication, negotiation, coordination, and problem-solving skills.
• Ability to independently manage multiple operational activities. Preferred Candidate BackgroundCandidates who have previously worked as:
• Logistics Operations Executive
• Hub Operations Executive
• First Mile / Last Mile Operations Executive
• Warehouse Operations Executive
• Courier Operations Coordinator
• E-commerce Fulfilment Executive
• 3PL Operations Executive
• Supply Chain or Procurement Executive Candidates with direct experience managing courier hubs, warehouses, pickup teams, supplier networks, and e-commerce clients will receive preference. Key Performance Indicators (KPIs)
• Product sourcing efficiency and competitive procurement costs.
• Supplier availability and fulfilment performance.
• First Mile pickup success rate.
• On-time shipment dispatch percentage.
• Last Mile issue resolution time.
• Reduction in pending shipments and operational backlogs.
• NDR and RTO management.
• Warehouse productivity and inventory accuracy.
• Vendor fulfilment performance.
• E-commerce client complaint resolution.
• Courier partner service performance.
• Accuracy and timely submission of MIS reports. What We ExpectWe are looking for a hands-on professional who can take complete ownership of daily operations without depending on management for routine follow-ups. The candidate must independently manage product sourcing, supplier relationships, warehouse activities, courier coordination, FM pickups, LM delivery issues, vendor management, and e-commerce client escalations. This is an ownership-based operational role requiring practical logistics knowledge, robust execution skills, and the ability to manage multiple business functions.

How to Apply
Interested candidates can share their updated resumes along with the following details:
• Total work experience
• Previous company and designation
• Logistics and courier operations experience
• Warehouse management experience
• Courier companies previously handled
• Product sourcing and vendor management experience
• Current and expected salary
• Notice period Share your resume at:
• [email protected]
• [email protected] Email Subject: Application for Operations Executive – Indore Company: BUZWIDE TECHNOLOGY PRIVATE LIMITED Brand: Shipowl

📌 Operations Executive (Indore)
🏢 Shipowl.io
📍 Indore