About us
We are a highly successful 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Businesses worldwide trust our expertise to protect their assets, relying on our comprehensive risk assessments and robust, engineering-based insurance solutions to safeguard against fire, natural disasters, and other perils. Serving over a quarter of the Fortune 500 and major corporations globally, we deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive. FM India is a strategic location for driving our global operational efficiency. Our presence in India allows us to leverage the country’s talented workforce and advance our capabilities to serve our clients better. We have diverse corporate functions that emphasize research, advanced technologies like AI and analytics, risk engineering, research, finance, marketing, HR, etc. working together to provide innovative solutions and nurture lasting relationships – from co-workers to clients. Role Title: Ops Eng Proc Consultant I Position Summary: This position is expected to develop, support, and enhance new and existing business processes and systems to provide the organization with the most cost effective, efficient, and productive process/system solutions. This position assists in the development of procedural documentation of such processes and systems while meeting the needs of all business users, statistical, regulatory, and statutory requirements. This position is expected to provide consultant-level expertise and lead continuous improvement efforts across all projects which includes supporting processes and technologies. Job

Responsibilities:




• Gathers and documents business requirements from business users.
• Participates in the analysis and assists with recommendations for the development of new systems and enhancements to existing systems to ensure their business needs are met. Business users can be Underwriting Processing, Engineering, Finance, Senior Management, Claims, Legal and Operations.
• Tests moderately complex current/enhanced business applications to ensure requirements have been met and are intuitive to the users.
• Assists in the development and documentation of implementation procedures and workflows.
• Assists in the development of training plans and materials and in the training of Operations and other business users.
• Provides support to users on all processing systems. Skill and

Experience:
• 2 years of experience required to perform essential job functions.
• Additional Experience Qualifier (optional): Minimum 2 + years of related work experience
• Engineering/insurance processing knowledge
• Knowledge of business systems
• Knowledge of Microsoft Office Systems
• Excellent written and verbal communication skills
• Excellent Analytical and Problem-solving skills
• Exceptional listening skills
• Team skills Must have:
• College/university degree or High School Diploma and equivalent work experience.




• Min of 2+ years’ experience working in or supporting core Engineering functions in the Operations.
• Excellent planning and organization skills, including a strong ability to manage multiple tasks and competing priorities.
• Experience with business process design and business process mapping.
• Excellent communication and facilitation skills and ability to translate business requirements.
• Strong analytical, problem-solving, critical thinking and leadership skills.
• Established history of working exceptionally well in partnership with colleagues to drive positive change. Leadership style skills – Taking ownership Abilities:
• Able to understand concepts on a prominent level while understanding the specific relevance to engineering processing systems and roles.
• Able to analyse existing practices and processes; anticipate needs and resources based on corporate goals and initiatives. Project management exposure
• Proven skills in communication, presentation, problem solving and decision making.
• Ability to research issues, identify problems and maintain effective working relationships and identify the internal and external dynamics that impact the work of the organization. (Troubleshooting tech and process)
• Ability to develop, implement and support evaluation tools to ensure progress and monitor accountability.
• Ability to deliver training in the use of proprietary systems, maintain and improve technical skills and knowledge, and be flexible and receptive to change. (Process & Tech Oriented)
• Microsoft Office Suite experience required. Education and Certifications:
• 4 year/ Bachelor degree required. Work

location:
Bengaluru

📌 Operations Engineering Processing Consultant (Bengaluru)
🏢 Fm
📍 Bengaluru