Company Description Shasti Physio Clinic provides expert physiotherapy treatment and comprehensive rehab and wellness services to individuals recovering from illness or injury. The clinic focuses on delivering innovative, evidence-based care that helps patients overcome physical challenges and improve quality of life. Shasti is committed to staying current with emerging technology and best practices in physiotherapy. A team of specialized professionals actively researches and develops new methods to better support patient recovery and wellbeing. The clinic promotes a collaborative and supportive environment centered on patient needs and long-term health outcomes. Role Description The Front Desk Manager is responsible for overseeing day-to-day operations at the clinic’s reception area and ensuring a welcoming experience for all patients and visitors. This full-time, on-site role is based in Chennai and includes managing patient check-ins and check-outs, coordinating appointments and reservations, and maintaining accurate records in the clinic’s scheduling systems. The Front Desk Manager will supervise front desk procedures, respond to patient inquiries, and handle phone, email, and in-person communication in a professional manner. The role involves collaborating with clinical staff to support smooth workflow, managing waiting room organization,



and addressing patient concerns promptly. Additional responsibilities may include overseeing billing-related documentation, supporting basic administrative tasks, and contributing to continuous improvement of front desk processes. Qualifications
• Solid customer-focused skills, including Customer Satisfaction and Customer Service, with a professional and empathetic approach to patient interactions.
• Experience with Receptionist Duties and Reservations, including appointment scheduling, check-in/check-out processes, and managing front desk operations.
• Excellent Communication skills, both verbal and written, with the ability to interact clearly and courteously with patients, caregivers, and clinical staff.
• Prior experience in a healthcare, clinic, or hospitality setting is highly beneficial.
• Proficiency with basic computer applications and appointment scheduling or practice management software.
• Strong organizational abilities, attention to detail, and reliability in handling administrative tasks and patient information.
• Ability to work on-site in Chennai and manage a full-time schedule, including peak clinic hours.
• Minimum of a high school diploma; a diploma or degree in administration, hospitality, or healthcare management is an advantage.

📌 Front Desk Manager (Chennai)
🏢 Shasti Physio Clinic
📍 Chennai