Technical Support Representative (TSR) Locations: Chennai

Experience:
9 Months to 4 Years Employment Type: Full-Time Shift: 24*7

About the Role
We are looking for Technical Support Representatives (TSR) with strong troubleshooting capabilities, excellent communication skills, and experience supporting users in a fast-paced technical environment. Mandatory Requirements
• 9+ months to 4 years of relevant experience
• Excellent verbal and written communication skills
• CEFR Level B2 or above
• Typing speed of 60-80 WPM
• Experience diagnosing and resolving technical issues using SOPs and knowledge articles
• Knowledge of support methodologies and case lifecycle management
• Strong analytical and problem-solving skills
• Experience with ticketing tools




• Good understanding of ITIL processes
• Adaptable to work in rotational shifts Preferred Qualifications
• Experience in Infrastructure, Storage, or Service Desk environments
• Hands-on experience with Google Workspace products:
• Google Workspace Administration experience
• Google Workspace Administrator Certification (Preferred) Key Skills Technical Support | Service Desk | IT Support | Troubleshooting | Incident Management | ITIL | Ticketing Tools | Google Workspace | Infrastructure Support | Storage Support | Customer Support

📌 Technical Support Representative (Chennai)
🏢 Tata Consultancy Services
📍 Chennai