Job Summary We are seeking a customer-focused and technically skilled Customer Support Executive to provide high-quality support to customers using automotive software solutions. The ideal candidate will have experience in technical and software support, preferably within the automotive industry, with the ability to troubleshoot software-related issues, handle customer queries, and deliver timely resolutions while maintaining excellent customer satisfaction. Experience supporting automotive software applications, vehicle-related systems, dealership management platforms, or other automotive technology solutions will be an added advantage.

Key Responsibilities
• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Diagnose and troubleshoot technical issues related to automotive software applications and services.
• Provide step-by-step guidance to customers on using automotive software platforms and resolving technical problems.
• Support customers with software functionality, system configuration, application usage, and integration-related queries.
• Assist customers in resolving issues related to automotive applications, vehicle data, diagnostic systems, and other relevant software solutions.
• Escalate complex software and technical issues to the relevant engineering or product teams when required.
• Maintain accurate records of customer interactions, technical issues, and resolutions.
• Follow up with customers to ensure issues are fully resolved and customer satisfaction is maintained.
• Collaborate with internal teams (engineering, product, and operations)



to improve software performance and service quality.
• Assist in creating knowledge base articles, user guides, and FAQs for common automotive software-related issues.
• Ensure adherence to service level agreements (SLAs) and company policies. Required Skills & Qualifications
• Bachelor's degree in any discipline (Technical background preferred).
• Proven experience in Customer Support or Technical Support roles.
• Experience in supporting automotive software applications or automotive technology solutions is preferred.
• Basic understanding of automotive systems, software applications, and vehicle-related technologies.
• Experience troubleshooting software issues and guiding customers through technical solutions.
• Solid troubleshooting, analytical, and problem-solving skills.
• Basic understanding of software, systems, or relevant technical products.
• Excellent verbal and written communication skills.
• Ability to handle customer complaints with patience and professionalism.
• Familiarity with CRM and ticketing tools (e.g., Zendesk, Salesforce, Freshdesk) is a plus.
• Ability to work in shifts and manage multiple tasks efficiently.
• Experience in SaaS, IT support, automotive software support, or technical helpdesk environments is preferred. Preferred Experience
• Experience supporting automotive software platforms, connected vehicle solutions, vehicle diagnostics, fleet management systems, or dealership management software.
• Familiarity with automotive industry processes and terminology.
• Experience assisting customers with software implementation, onboarding, configuration, and troubleshooting.

📌 Customer Support Executive (Noida)
🏢 Addenda
📍 Noida