Job Description
– Learning & Development – Non-Technical The Candidate is responsible for designing, developing, delivering and continuously improving training, assessment and knowledge management initiatives. The role focuses on overseeing team activities, TNI, stakeholder management content creation, training delivery, process learning, reporting and cross-functional collaboration to support organizational capability building and compliance requirements.

Key Responsibilities
1. Training & Learning Delivery
• Conduct new hire, voice & accent, focus group discussions and refresher training
• Deliver leadership and management training programs
• Support supplement and specialized training programs based on business needs
• Facilitate trainer production and knowledge transfer sessions – process excellence
• Ensure training effectiveness through structured learning methodologies 2. Assessments & Evaluations
• Design and conduct assessments for all trainings
• Evaluate trainee performance and learning outcomes
• Support competency mapping and skill validation initiatives
• Creation of value-based content & assessments – Byte sized learning activities for all
• Maintain assessment documentation and feedback records 3. L&D; Content Development
• Create and maintain training content including: o PPTs and training decks o SOPs and process documents o Knowledge bytes and micro-learning materials o Video-based learning content
• Perform content research and develop training calendars




• Ensure training materials align with business, compliance and quality standards 4. Process Learning & Excellence
• Conduct studies and process analysis
• Support process learning and continuous improvement initiatives
• Collaborate with operations and quality teams to standardize processes
• Identify learning gaps and recommend improvement actions 5. Reporting & Documentation
• Prepare L&D; reports and dashboards
• Develop training plans and learning roadmaps
• Create agendas and Minutes of Meeting (MOM)
• Maintain training records and compliance documentation
• Manage email communications related to training and L&D; activities 6. Meetings & Stakeholder Collaboration
• Participate in internal, L&D;, leadership, and management meetings
• Coordinate with cross-functional teams for training alignment
• Support leadership training and strategic L&D; discussions
• Act as a point of contact for training-related initiatives 7. Branding & Internal Communication
• Design internal posters and learning-related communication materials
• Support internal branding initiatives related to training and development




• Promote learning culture through creative content and campaigns 8. Managerial Roles & Responsibilities
• Identify pain points in Operations and collaborate to achieve the organization’s goals
• Continuous connection with Operations & stakeholders to perform TNI
• Oversee team’s attendance, performance, quality and growth
• Ensure timely delivery of all training, reports & process excellence
• Responsible for the development of the team members
• Excellent knowledge in RCM and spoken skills/ communication Required Skills & Competencies
• Strong understanding of Learning & Development principles
• Knowledge of US Healthcare processes, Insurance AR, Insurance Authorization, Payment Posting and HIPAA compliance
• Experience in training delivery and facilitation
• Instructional design and content development skills
• Process documentation and SOP writing expertise
• Solid communication, presentation, and stakeholder management skills
• Analytical mindset with exposure to process excellence initiatives Tools & Technologies
• MS PowerPoint, Excel, and Word
• Learning content creation tools (video, presentations, visual design)
• Reporting and documentation tools
• LMS exposure (preferred) Education & Experience
• Graduate/Postgraduate in any discipline
• 5+ years of experience in Operations, Learning & Development, Training or Process Excellence roles
• Experience in healthcare / RCM environment is an advantage

📌 Learning And Development Specialist (Tiruchirappalli)
🏢 Business Integrity Services
📍 Tiruchirappalli