We (www.oncehub.com) are an innovative and thriving B2B Software-as-a-Service (SaaS) company that provides engagement acceleration solutions to organizations worldwide. You'll work remotely from your home in India and will be an integral part of a team that generates new business and fosters long-lasting client relationships. Use this link to watch a short video about our approach: Youtube Video link.

About the Role
We are seeking a motivated and results-driven Client Relationship Manager to join our team. In this role, you will be responsible for successfully closing inbound deals from recent prospects while identifying growth opportunities within high-value accounts. Your efforts will help drive new business acquisition and ongoing account expansion, ensuring long-term client engagement and satisfaction.

Key Responsibilities
• Responsible for closing inbound leads at a high conversion rate by thoroughly understanding client needs, educating them on how OnceHub's solutions can address their challenges, and ensuring prompt, high-quality follow-ups to maintain engagement and drive successful outcomes.
• Identify opportunities for account growth and upselling by understanding client needs and offering relevant solutions.
• Work closely with clients to ensure renewals, retention, and continued product usage.
• Work with cross-functional teams, including Sales, Product, and Customer Success, to address client challenges and optimize solutions.
• Leverage CRM tools and data to track client interactions, identify opportunities, and assess client health.
• Act as a trusted advisor to clients by providing them with insights, best practices,



and support in maximizing the value they gain from our solutions.

Qualifications:
• 3+ years of experience in account management, client relationship management, or sales in the SaaS industry.
• Strong track record in managing client relationships and providing excellent client service.
• Experience in identifying upsell opportunities, conducting product demonstrations, and driving revenue growth.
• Exceptional written and verbal communication skills with the ability to present complex ideas.
• Ability to work collaboratively with internal teams to provide the best client experience.
• Strong analytical and problem-solving skills to anticipate client needs and resolve issues proactively.
• Proficiency in CRM systems and other relevant tools for managing client relationships. Why Join Us:
• Work remotely from home, saving you commuting time and promoting work-life balance.
• Join a modern SaaS, product-led company that is innovative and growing.
• Collaborate with stakeholders on a global level across different industries and regions.
• Be part of a diverse, inclusive team that values continuous learning and personal growth.
• Competitive salary and the opportunity to contribute directly to the success of our clients and our company. Apply because you want to:
• Be part of an innovative, customer-focused SaaS company.
• Grow your career in client relationship management while working in a remote-first environment.
• Contribute directly to our clients’ success while advancing your professional growth.  If you want to contribute directly to the growth of an innovative SaaS company, please send us your CV

📌 Customer Success Manager (India)
🏢 OnceHub
📍 India