Job Summary
• Manage and grow the relationship of existing customers and co-ordinate with various units such as Trade Services, Payments, CRC, GSSC for various transactions processing and to address all the queries relating of L/C, Remittances, Bank Guarantee, Export Credits, facility documentation, etc.

Key Responsibilities
Business
• To assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with development in the business.
• To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards.
• To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements.
• To provide Trade related Services to Customers as per standards set out in the Quality Manual/system and to meet turnaround times as per the Service Level Agreement.
• To ensure speedy resolution of customer queries and complaints, in accordance with laid down procedures and quality standards.
• To provide information about product features, benefits and implementation to callers
• To help customers with their complaints and problems
• To provide back-office support to sales team
• To assist RMs in completing KYC reviews of the clients
• Awareness of all the policies and procedures issued in relation to money laundering prevention & KYC
• Ensure compliance with these policies and procedures on an ongoing basis.
• Any suspicious transaction must immediately be reported to the supervising officer.
• Ensure Control on Static Data Transactions Processes
• To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements.




• To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards Key stakeholders Internal
• Colleagues in CPBB and CDD teams, Product, Risk, Compliance, Trade teams and other support Functions and Businesses External
• Key clients Skills And Experience Must-have Skills
• Understand basic trade finance and documentation
• Interface with clients
• Understanding of basic loan documentation and mortgage formalities Qualifications Key Experiences
• Minimum 3-4 years of relevant experience in serving business/commercial/corporate clients. Experience in servicing international businesses under the cross-border context is a plus. Certifications / Qualifications (only Where Mandatory)
• University Graduate, MBA would be an added advantage; Any certificate courses on trade finance and lending products would be a plus as well.
• In-depth knowledge of products, services and delivery channels available for ME & Trade Customers
• Knowledge of operational procedures, documentation requirements, banking practices and regulations related to commercial banking
• Firm in all business guidelines and compliance issues
• Knowledge in facility documentation for commercial clients will be an added advantage Languages
• Good communications skills – verbal and written About Standard Chartered We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets.



Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose
- to drive commerce and prosperity through our unique diversity. Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter,

we offer
a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with adaptable working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning. Visit our careers website to learn more

about us
www.sc.com/careers.

📌 Client Coverage Manager (Mumbai)
🏢 Standard Chartered India
📍 Mumbai