Company Description Reliance Retail India Limited is one of India’s largest and fastest-growing retail companies, operating a diverse portfolio of formats that serve millions of customers across the country. The company focuses on delivering quality products, value pricing, and a consistent customer experience in both urban and semi-urban markets. Reliance Retail emphasizes operational excellence, ethical business practices, and strong compliance standards in all its stores. Team members benefit from structured processes, learning opportunities, and the chance to build long-term careers in the retail sector. Role Description This is a full-time, on-site role based in Delhi, India, for a Customer Service Associate / Loss Prevention Associate. The role involves welcoming customers, assisting with product inquiries, resolving basic issues, and ensuring a positive in-store experience. Day-to-day responsibilities include monitoring the sales floor for suspicious activity, following loss prevention procedures, and supporting store leadership in minimizing shrinkage. The associate will help implement physical security measures, report incidents accurately, and collaborate with colleagues to maintain a safe and compliant store workplace.



The role also requires maintaining store standards, following company policies, and participating in regular training on customer service and loss prevention practices. Qualifications
• Candidates should possess strong Customer Service and Communication skills to interact professionally with customers and team members.
• Candidates should possess Retail Loss Prevention and Prevention skills to identify risks, follow procedures, and support shrink reduction efforts.
• Candidates should possess Physical Security skills to monitor store areas, ensure adherence to security protocols, and respond appropriately to incidents.
• Basic computer literacy and ability to work with point-of-sale and store systems.
• Ability to stand for extended periods, move around the store, and perform routine physical tasks safely.
• Strong attention to detail, reliability, and integrity in handling company property and information.
• Prior experience in retail, customer service, or security is preferred but not mandatory.
• Minimum educational qualification: higher secondary school certificate or equivalent.

📌 customer service associate (India)
🏢 Reliance Retail India
📍 India