• Position Overview
• Job Title: Lead / Specialist – Process Excellence (Margin Assurance & Operational Governance)
• Department: Process Excellence / Operations & Supply Chain
•

Location:
Gurugram / Corporate Office
• Employment Type: Full-Time
• Role Summary
• The Process Excellence Specialist will be responsible for end-to-end gross margin governance and operational efficiency across all turnkey and modular interior projects . This role acts as a financial and operational gatekeeper—identifying systemic gaps between planned estimates and actual project expenditures, analyzing margin leakage points across system handoffs, and working cross-functionally with Planning, Procurement, Category, and Site Execution teams to bridge discrepancies and recover margins .
•

Key Responsibilities
• 1. Margin Verification & Gap Analysis
• Planned vs. Actual Margin Audits: Reconcile project margins by comparing initial Client BOQs (Bill of Quantities) and planned BOM (Bill of Materials) costs against actual Purchase Requisitions (PRs), Purchase Orders (POs), and final vendor billings .
• Cost Variance Investigation: Identify root causes for margin deviations, including rate differences between master catalogues and raised PRs, unapproved quantity inflation, specification creep, and untracked wastage .
• Modular vs. Non-Modular Tracking: Audit profitability across modular woodwork, custom civil/services, hardware fittings, appliances, and on-site execution packages to isolate specific low-margin line items .
• 2. Systemic & Workflow Gap Identification
• System Data Integrity Audits: Detect breakdowns, missing handoffs, and data sync gaps across internal ERP/CRM systems, quotation tools, BOM completion trackers, and inventory modules .
• SKU & Catalogue Governance: Identify duplicate, outdated, or mispriced SKU codes in the central database to ensure procurement rates strictly reflect agreed contract terms .
• Procurement Error Tracking: Log and categorize systemic procurement errors, unapproved PRs, and deviations in a Central Error Log to prevent recurring financial leakages .
• 3. Cross-Functional Coordination & Gap Resolution




• Planning & Design Teams: Verify that project BOMs strictly match the approved client drawing scope; ensure any custom items or design variations carry mandatory commercial approvals and margin buffers before release .
• Procurement & Sourcing Teams: Partner with buyers to ensure PR costs mirror BOM baselines . Block or renegotiate out-of-budget PRs, unapproved freight/installation surcharges, and off-contract vendor rates .
• Category & Vendor Management: Coordinate with category leads to update supplier rate cards, ensure volume rebates/discounts are factored in, and resolve pricing discrepancies for non-standard items .
• Project Management & Site Execution: Track in office variations, rework, and Installation Quality Check (IQC) snags that lead to secondary PRs, extra hardware consumption, or freight escalations .
• Finance & Commercial: Align margin reporting with final project billing, vendor debits, and job-costing ledgers to confirm recovered margins reflect on the bottom line.
• 4. Process Governance, SOPs & Continuous Improvement
• Gatekeeper Controls: Design and enforce strict gate-check mechanisms (e.g., automated margin approval limits before PR release or factory dispatch) .
• Root Cause Analysis (RCA): Apply Lean Six Sigma methodologies (DMAIC, 5-Whys, Pareto Analysis) to recurring leakage points and establish Corrective and Preventive Actions (CAPA) .
• Standard Operating Procedures (SOPs): Draft, standardize, and monitor compliance with operational SOPs across all regional hubs and production facilities .
• 5. Dashboards & Executive Reporting
• Maintain and publish daily and monthly Margin Performance Dashboards highlighting city-wise, factory-wise, and category-wise margin performance .




• Present actionable variance reports and operational bottleneck updates to senior leadership to drive strategic commercial decisions .
• Key Performance Indicators (KPIs)
• Performance AreaMeasurable Target / KPIMargin Variance ControlMinimize the delta between Planned BOM Margin and Actual Realized Margin (target variance within ± 1.5%) .
BOM-to-PR Cost LeakageReduce unauthorized procurement cost inflation and extra line items across active projects .
Audit Coverage & TATMaintain 100% margin audit completion within the defined turnaround time (e.g., within 48–72 hours of project milestone completion) .
Error Resolution Rate≥ 90% timely closure of logged procurement, planning, and execution errors .
Process StandardizationImplementation of corrective process automations that permanently eliminate identified margin leaks. Candidate Profile & Qualifications
• Education & Experience
•

Education:
Bachelor’s degree in Industrial Engineering, Civil/Mechanical Engineering, Architecture, Operations, or Finance/Commerce; MBA in Operations or Supply Chain is a plus .
•

Experience:
3 to 7 years of hands-on experience in Process Excellence, Cost Auditing, Commercial Operations, or Supply Chain Governance .
• Industry Background: Strong preference for candidates from Home Interiors, Modular Furniture, Turnkey Fit-Outs, Real Estate/Construction, or Large-Scale Manufacturing/E-commerce Operations .
• Key Skills & Competencies
• Analytical & Data

Skills:
Advanced proficiency in Microsoft Excel / Google Sheets (complex formulas, index/match, pivot tables, data modeling) ; experience with Power BI or Tableau dashboards is highly desirable .
• Commercial & Cost Acumen: In-depth understanding of Bill of Quantities (BOQ), Bill of Materials (BOM), unit economics, gross margins, purchase order cycles, and cost-of-goods-sold (COGS) .
• Cross-Functional Influence: Assertive communicator capable of holding cross-functional managers accountable, resolving inter-departmental conflicts, and driving operational discipline .
• Certifications (Preferred): Lean Six Sigma Green Belt / Black Belt or PMP/Agile certification

📌 Process excellence (Gurugram)
🏢 INTERIOR
📍 Gurugram