Position: Retail Trainer

Qualifications:
MBA Industry: Jewelry only

Location:
Andheri -Mumbai

Experience:
5 + years of experience in training in Jewelry industry Overview: The role includes travelling to branches to train new joiners, assess existing staff, and support the organisation’s Learning & Development strategy.

Key Responsibilities
1. Product & Jewellery Training
• Conduct training on diamonds, gemstones, precious metals, hallmarking and jewellery products.
• Build strong product knowledge and selling confidence among retail teams.
• Ensure teams understand product features, benefits, quality standards and brand guidelines. 2. New Joiner & Store Training
• Conduct structured onboarding and induction programs for new retail employees.
• Travel to stores for classroom and on-the-job training.
• Train employees on store Standard Operating Procedures (SOPs), billing, invoicing and operational processes. 3. Sales & Customer Experience
• Train teams on sales techniques, luxury customer experience, clienteling, customer needs identification, objection handling and conversion.
• Coach employees on qualified communication and customer engagement.
• Drive improvements in selling effectiveness and customer experience. 4. Assessment & Performance Development
• Evaluate employees through tests, role plays and practical assessments.
• Identify individual and team-level skill gaps.




• Develop improvement plans and conduct follow-up coaching sessions.
• Track training effectiveness and share performance reports. 5. Learning & Development Content
• Develop and update training manuals, presentations, assessments and learning modules.
• Create engaging and practical training content.
• Keep training material updated with new products, processes and brand standards. 6. Compliance & Brand Standards
• Train employees on operational processes, documentation and compliance requirements.
• Reinforce brand standards and ensure a consistent customer experience across stores. 7. Training Coordination & Reporting
• Coordinate with HR, Retail and Store teams to plan and execute training calendars.
• Maintain training attendance, assessment scores and completion records.
• Prepare regular training reports and highlight improvement areas. Desired Candidate Profile:
• Experience in retail training, preferably in the jewellery industry.
• Strong knowledge of diamonds, jewellery products and retail operations.
• Good understanding of luxury retail sales and customer experience.
• Excellent communication, presentation and facilitation skills.
• Willingness to travel across India for store training. Interested candidates can share their profiles at: [email protected]

📌 Retail Trainer (Mumbai)
🏢 Limelight Lab Grown Diamonds
📍 Mumbai