Job Title : Sr. Support Engineer Job

Location:
Bengaluru Role Overview The Senior L2 Wi-Fi & Network Engineer will be responsible for providing advanced technical support, delivering network and wireless projects, conducting technical assessments and site surveys, supporting presales solutioning, and managing complex network-related incidents. The role requires strong technical expertise in LAN, WAN, WLAN, routing, switching, SD-WAN, network security, and enterprise wireless technologies. The candidate must be capable of independently managing technical assignments, interacting with customers, coordinating with cross-functional teams, and providing technical guidance to junior engineers and field technicians.

Key Responsibilities
A. L2 Network Technical Support
• Provide advanced L2 technical support for enterprise LAN, WAN, WLAN, and network infrastructure.
• Troubleshoot complex network connectivity, routing, switching, and performance-related issues.
• Analyze network outages, packet drops, latency, packet loss, and intermittent connectivity.
• Troubleshoot VLAN, trunking, STP, EtherChannel, DHCP, DNS, NAT, and IP addressing issues.
• Support routing protocols such as OSPF, BGP, and static routing.
• Perform configuration review, troubleshooting, and optimization of network devices.
• Analyze network logs, packet captures, and device performance metrics.
• Work with L3, OEM, and service provider teams for complex technical escalations.
• Provide RCA (Root Cause Analysis) and preventive recommendations for recurring incidents.
• Ensure incidents are managed within agreed SLAs. B. Enterprise Wi-Fi / Wireless Engineering
• Design, implement, troubleshoot, and optimize enterprise wireless networks.
• Perform advanced troubleshooting of Wi-Fi connectivity, roaming, authentication, and performance issues.
• Configure and manage enterprise wireless controllers, access points, and cloud-managed wireless platforms.
• Have strong knowledge of 802.11 standards, including Wi-Fi 5, Wi-Fi 6, Wi-Fi 6E, and Wi-Fi 7.
• Understand RF fundamentals, channel planning, channel utilization, interference, RSSI, SNR, and roaming behaviour.
• Troubleshoot wireless authentication, WPA2/WPA3, 802.1X, RADIUS, and certificate-related issues.
• Perform wireless coverage, capacity, and performance assessments.
• Conduct predictive, passive, and active wireless site surveys.
• Analyze wireless survey reports and provide recommendations for AP placement and configuration.
• Support AP-on-a-stick surveys and wireless deployment validation.
• Prepare wireless survey reports using Ekahau AI Pro or equivalent tools.
• Perform post-deployment wireless validation and optimization. C. Network & Wireless Site Surveys
• Conduct LAN and Wi-Fi infrastructure assessments at customer locations.
• Review existing network infrastructure, topology, cabling, switches, routers, and access points.
• Perform wireless coverage and capacity assessments.
• Identify network infrastructure gaps and potential risks.
• Prepare technical survey reports, heatmaps, and recommendations.
• Provide Bill of Materials (BOM)



inputs and technical requirements for proposed solutions.
• Coordinate with field engineers and customers during onsite assessments.
• Validate survey findings and ensure technical documentation meets project requirements. D. Network & Wireless Project Implementation
• Lead and support enterprise LAN, WLAN, and SD-WAN implementation projects.
• Prepare technical deployment plans, implementation workbooks, and method-of-procedure (MOP) documents.
• Perform network device configuration, installation, migration, and commissioning.
• Coordinate with onsite field engineers, project managers, and customer IT teams.
• Provide remote technical assistance during installation and deployment activities.
• Validate network connectivity, wireless coverage, and infrastructure performance after implementation.
• Support network migration, refresh, expansion, and infrastructure upgrade projects.
• Manage technical dependencies, implementation risks, and project escalations.
• Ensure project handover documentation is completed. E. SD-WAN & WAN Technologies
• Provide technical support for enterprise SD-WAN environments.
• Understand SD-WAN architecture, deployment models, and traffic steering.
• Troubleshoot WAN connectivity, routing, VPN tunnels, and application performance.
• Support technologies such as Cisco SD-WAN, Fortinet Secure SD-WAN, VMware VeloCloud, or equivalent platforms.
• Understand MPLS, broadband, DIA, LTE/5G, and hybrid WAN connectivity.
• Support WAN migration, circuit testing, and failover validation.
• Coordinate with telecom providers and OEM support teams. F. Presales & Technical Solutioning
• Support presales teams in technical assessments and solution design.
• Review RFPs, RFIs, and Statements of Work (SOW).
• Prepare technical effort estimations and resource requirements.
• Provide technical inputs for LAN, WLAN, SD-WAN, and network infrastructure projects.
• Review customer requirements and identify technical dependencies.
• Prepare High-Level Design (HLD) and Low-Level Design (LLD) inputs.
• Support technical discussions with Sales, GPMO, PMO, and customer stakeholders.
• Identify technical risks, assumptions, exclusions, and dependencies.
• Participate in customer technical presentations and solution walkthroughs. G. Technical Documentation & Governance
• Prepare and maintain network diagrams, configuration documents, and technical workbooks.
• Maintain implementation plans, survey reports, RCA documents, and handover reports.
• Ensure all technical activities are properly documented.
• Maintain project records and update task progress in the designated ITSM/project management tools.
• Follow established escalation procedures and communication protocols.




• Ensure technical activities comply with customer security policies and AVASO standards.
• Maintain knowledge base articles and troubleshooting guides. H. Customer & Cross-Functional Collaboration
• Act as a technical point of contact for network and wireless-related assignments.
• Participate in customer technical discussions and project bridge calls.
• Coordinate with Field Engineers, Technical Engineers, GFS, GPMO, PMO, TA, and other internal stakeholders.
• Provide technical guidance and remote assistance to onsite engineers.
• Ensure professional communication and effective stakeholder management.
• Take ownership of assigned technical activities and drive them to closure.
• Proactively communicate technical blockers, risks, and project dependencies. I. Technical Leadership & Knowledge Development
• Mentor L1/L2 engineers and field technicians.
• Conduct internal technical knowledge-sharing sessions.
• Develop troubleshooting guides, technical SOPs, and deployment checklists.
• Support technical vetting and evaluation of network and wireless candidates.
• Identify training requirements and capability gaps within the PS team.
• Cross-train team members on emerging networking and wireless technologies.
• Explore automation opportunities to improve operational efficiency.
• Stay updated on recent networking technologies and industry developments. Preferred OEM & Technology Exposure The candidate should have hands-on experience with at least two or more enterprise networking and wireless OEM ecosystems.
• Cisco Catalyst, Nexus, Meraki, Catalyst Wireless.
• HPE Aruba Networking / Aruba Central.
• Fortinet FortiGate / FortiSwitch / FortiAP.
• Juniper Mist / EX Series.
• Ruckus Wireless.
• Extreme Networks.
• VMware VeloCloud or equivalent SD-WAN platforms.
• Ekahau AI Pro and Ekahau Sidekick. Education & Certification Requirements

Education:
• Bachelor's degree in Computer Science, Information Technology, Electronics, or equivalent.
• Relevant technical certifications are preferred. Preferred Certifications:
• CCNP Enterprise.
• CCNP Wireless.
• Cisco Certified Specialist – Enterprise Wireless.
• Aruba Certified Professional (ACMP / equivalent current certification).
• Fortinet NSE / FCP Network Security.
• Ekahau ECSE Design / Troubleshooting.
• Juniper JNCIS / JNCIP.
• Relevant SD-WAN certifications. Experience Requirement The candidate should demonstrate:
• Approximately 10 years of enterprise network and wireless experience.
• Strong hands-on troubleshooting capabilities rather than only monitoring or coordination experience.
• Experience handling enterprise customers and complex technical environments.
• Ability to independently manage technical assignments and project deliverables.
• Experience supporting global customers across different regions and time zones.
• Ability to lead technical discussions and explain solutions to customers.
• Strong ownership, communication, teamwork, and stakeholder management.
• Willingness to support onsite technical activities and global project requirements when needed.

📌 Sr. Support Engineer (Bengaluru)
🏢 AVASO Technology Solutions
📍 Bengaluru