HRSS Manager
- Chennai ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. HRSS Manager As an HRSS Manager at ICON, you will lead the delivery of HR Shared Services, ensuring high-quality, consistent and efficient HR support across the employee lifecycle. You will lead and develop the HRSS team, partner with key stakeholders, and drive operational excellence through standardization, automation, effective governance and continuous improvement. What You Will Do Your focus will be on leading HR service delivery, strengthening operational performance, developing team capability, and driving transformation across HR Shared Services.

Key Responsibilities
Include
• Lead and manage the HRSS team, ensuring high-quality and timely delivery of hire-to-retire HR services, including employee inquiries, onboarding, benefits administration, employee lifecycle activities and HR systems administration.
• Establish and govern standardized processes, procedures, controls and service level agreements (SLAs) to ensure consistent, compliant and efficient service delivery.
• Partner with Regional HRSS, HR Technology, Talent Acquisition and other key stakeholders to continuously improve HR services and the employee experience.
• Monitor and manage KPIs, SLAs, service volumes, quality and other operational metrics, identifying trends, root causes and corrective actions to improve service performance.
• Lead, coach and develop team members, building capability, accountability and a culture of continuous improvement and high performance.
• Drive process improvement, automation and AI initiatives, identifying opportunities to reduce manual effort, improve accuracy, enhance productivity and strengthen the employee experience.
• Lead the centralization and transition of HR activities from regional teams into HR Shared Services, including transition planning, readiness assessments, knowledge transfer, risk mitigation,



governance and post-transition stabilization.
• Ensure appropriate operational controls and compliance with company policies, data privacy requirements and applicable employment regulations.
• Support HR transformation initiatives and change management, ensuring effective stakeholder engagement, adoption and sustainable implementation of new processes and technologies.

Your Profile
You will bring strong HR Shared Services and HR operations experience, combined with proven leadership, stakeholder management and transformation capabilities. Required Qualifications And Experience
• Master’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 12 years of relevant experience in HR Shared Services, HR Operations, or a related HR function, including 3-5 years of people management or leadership experience.
• Strong understanding of end-to-end HR operations, employee lifecycle processes, HR policies, controls and regulatory requirements.
• Demonstrated experience in process improvement, operational excellence, change management and project/program management.
• Proven experience in transitioning, centralizing or standardizing HR services across countries or regions.
• Experience driving automation, digitalization and HR technology-enabled process improvements.
• Strong ability to use KPIs, SLAs and operational data to identify trends, manage performance and support decision-making.
• Excellent stakeholder management, communication and influencing skills, with the ability to work effectively across functions and geographies.
• Proven leadership capabilities with experience developing high-performing teams and building future capability.
• Proficiency with HRIS platforms and Microsoft Office applications; experience with enterprise HR platforms such as Workday would be advantageous.



What ICON Can Offer You Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our Benefits Examples Include
• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional perks, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

📌 HRSS Manager (Chennai)
🏢 ICON San Antonio
📍 Chennai