Who We Are: Osmos, a B2B SaaS company founded by ex-Amazon ad-tech experts, is revolutionizing retail media with an AI-powered operating system that increases retailer profitability (by up to 7% of sales) and delivers superior ROAS for brands. By enabling Tier 1 retailers and marketplaces worldwide to activate more brands and leverage advanced targeting, we help them secure a lasting competitive edge. Your Impact: We're looking for a Client Growth Associate based in India to support our India clients and work closely with the Client Growth, Sales, Product, and Support teams. You'll help clients get the most out of the Osmos platform by tracking performance, identifying optimization opportunities, coordinating with internal teams, and ensuring smooth day-to-day account operations. This role offers an opportunity to build expertise in retail media, understand how retailers and brands drive advertising revenue, and contribute to customer adoption, engagement, and growth.

What You'll Do
• Support the day-to-day management of client accounts, ensuring timely communication, follow-ups, and issue resolution.
• Help clients understand and use the Osmos platform effectively, including supporting onboarding, training, and platform adoption.
• Monitor campaign and account performance, track key metrics, and identify trends or areas that need attention.
• Analyse performance data to identify optimization opportunities and share actionable recommendations with clients and internal teams.
• Assist in preparing client reports, performance updates, and Quarterly Business Reviews (QBRs).
• Work closely with senior team members to understand client business objectives and translate them into relevant platform solutions and growth opportunities.
• Coordinate with Sales, Product, and Support teams to address client queries, troubleshoot issues, and ensure timely resolution.
• Track account health, platform usage, campaign performance,



and customer engagement to flag potential risks or opportunities.
• Identify opportunities to improve campaign performance, increase platform adoption, and drive incremental advertising revenue.
• Support renewal and upsell conversations through performance insights, account data, and relevant client recommendations.
• Build a strong understanding of the retail media ecosystem, the Osmos platform, and the business challenges faced by retailers.
• Maintain accurate account documentation, action items, and follow-ups to ensure smooth account operations. You'll Thrive If You Have:
• 2-4 years of experience in customer success or enterprise account management within SaaS, retail media, ad-tech, or mar-tech.
• Skilled at managing multiple senior stakeholders within large, complex customer organizations.
• Excellent communicator, able to confidently engage with executive-level clients and internal teams alike.
• Highly organized and detail-oriented, with the ability to juggle multiple enterprise accounts.
• Strong analytical and problem-solving skills, with the ability to design and execute optimization strategies.
• Experienced in driving customer adoption and retention through proactive engagement and measurable impact.
• Thrive in a startup environment
- comfortable with ambiguity, quick to learn, and adaptable to shifting priorities.
• Customer-first mindset with the ability to act as a trusted advisor to senior leadership at client organizations Why Choose Osmos?
• Startup Energy, Enterprise Scale: Quick-paced innovation with global ambition
• Revolutionize Retail Marketing: Be at the forefront of AI-powered solutions
• Meaningful Contribution: Directly impacts major brands' success
• No Red Tape: Autonomy and empowerment to drive results
• Growth & Fun: Continuous learning in a vibrant, collaborative culture
• Competitive Rewards: We value your expertise and offer strong compensation

📌 Client Growth Associate (India)
🏢 Osmos.ai
📍 India