Job Description – Outbound TelecallerLocation: Kolkata Centre, APTI PLUS Academy

Job OverviewWe are looking for an enthusiastic, confident and result-oriented Outbound Telecaller to connect with prospective students and parents, generate admission enquiries and promote our Civil Services preparation programmes. The candidate will be responsible for handling leads, conducting follow-ups and converting prospective enquiries into counselling appointments and admissions.

- Key ResponsibilitiesMake outbound calls to prospective students and parents from the leads generated through various marketing channels.
- Explain the institute's courses, programmes, features and admission process to prospective students.
- Understand students' requirements and provide relevant course information.
- Follow up regularly with interested candidates and maintain consistent communication.
- Generate walk-ins and schedule academic counselling sessions at the centre.
- Maintain and update lead details, call records and follow-up status in the CRM.
- Handle student queries professionally and ensure a positive communication experience.




- Coordinate with the admission counselling team for lead conversion.
- Achieve assigned daily, weekly and monthly calling and lead-conversion targets.
- Share regular calling reports and lead status updates with the reporting manager.
- Required Skills & CompetenciesExcellent verbal communication skills and a pleasant telephone manner.
- Confidence in speaking with students and parents.
- Good convincing, interpersonal and follow-up skills.
- Basic computer knowledge and familiarity with MS Excel/Google Sheets.
- Ability to handle objections and communicate persuasively.
- Target-oriented approach with a positive attitude.
- Valuable listening skills and the ability to understand prospective students' needs.
- Preferred Candidate ProfileCandidates with prior experience in outbound telecalling, educational counselling, lead generation or admission-related calling will be preferred.
- Experience in the education or coaching industry will be an added advantage.
- Should be energetic, disciplined, confident and comfortable working with calling targets.

📌 Telecaller Outbound (Kolkata)
🏢 Apti Plus Academy for Civil Services
📍 Kolkata