1. Client Handling & Coordination

- Communicate with clients regarding software requirements, issues, and feedback.
- Handle client queries through phone, email, WhatsApp, and online meetings.
- Maintain professional relationships with existing clients.
- Conduct regular follow-ups to ensure client satisfaction.
- Coordinate software demonstrations and client training sessions.
- Understand client requirements and communicate them to the development team.

2. Software Implementation & Support

- Coordinate software installation, configuration, and implementation at client locations.
- Assist clients in using software applications and resolving operational issues.
- Provide first-level technical support for web and mobile applications.
- Monitor reported bugs and coordinate with developers for timely resolution.
- Maintain records of complaints, support tickets, and their resolution status.

3. Internal Team Coordination

- Coordinate with developers, testers, and technical teams.
- Track software development tasks and project progress.
- Follow up on pending technical issues and ensure timely closure.
- Participate in software testing and provide feedback.
- Prepare daily and weekly work progress reports.

4. Documentation & Reporting

- Maintain client databases and software implementation records.
- Prepare user manuals, training documents, and software-related reports.
- Maintain records of client communication, requirements, and feedback.
- Prepare status reports for management.

5. Software Operations

- Monitor day-to-day software operations and client usage.




- Assist in software updates, deployment coordination, and testing.
- Coordinate subscription renewals and client follow-ups.
- Ensure timely communication regarding software maintenance and updates.
- Required Skills & QualificationsGraduate in Computer Science, IT, BCA, MCA, B.Tech, or equivalent.
- Basic understanding of web applications, software, databases, and IT systems.
- Good communication and client-handling skills.
- Basic knowledge of MS Excel, Word, email, and documentation.
- Ability to understand technical problems and coordinate with developers.
- Good problem-solving and follow-up skills.
- Ability to manage multiple clients and tasks simultaneously.
- Preferred SkillsKnowledge of PHP, MySQL, HTML, and web-based applications.
- Basic understanding of software development and testing.
- Experience in HMIS, ERP, CRM, or healthcare software.
- Experience in client onboarding, software implementation, and technical support.
- Key Performance Indicators (KPIs)Timely resolution and follow-up of client complaints.
- Client satisfaction and relationship management.
- Successful software implementation and onboarding.
- Effective coordination with the development team.
- Timely completion of assigned tasks.
- Accuracy of documentation and reporting.
- Personal AttributesResponsible and self-motivated.
- Skilled approach towards clients.
- Good verbal and written communication.
- Strong coordination and organizational skills.
- Willingness to learn current technologies and software products.

📌 IT Coordinator (Lucknow)
🏢 Ostron Electronics Private
📍 Lucknow