Job Title: Technical Support Executive – GPS & TelematicsCompany: Ekah Logitech Pvt Ltd (ektruck)

Job Location: Bengaluru

Department: Technical Support / Operations

Experience: 1–3 Years

Employment Type: Full time

Job DescriptionWe are looking for a proactive and technically sound Technical Support Executive to manage customer support, troubleshooting and technical assistance for our GPS tracking, telematics and IoT-based solutions.

The candidate will be responsible for providing technical support to customers, coordinating with installation teams and ensuring smooth functioning of connected devices and software platforms.

- Key ResponsibilitiesProvide technical support to customers for GPS tracking devices and telematics solutions.
- Troubleshoot GPS connectivity, device installation, configuration and data transmission issues.
- Monitor vehicle tracking devices and ensure proper data availability on the platform.
- Coordinate with field installation teams, vendors and customers for issue resolution.
- Assist customers in using the ektruck tracking platform and its features.
- Handle customer queries through phone, email and WhatsApp.
- Maintain records of technical complaints, resolutions and service requests.




- Escalate complex technical issues to the development and product teams.
- Conduct basic testing and validation of GPS devices and other IoT products.
- Skills & QualificationsDiploma / B.E. / B.Tech in Electronics, ECE, Electrical, Computer Science or IT.
- 1–3 years of experience in technical support, GPS tracking, telecom or IoT solutions.
- Basic knowledge of GPS devices, SIM cards, GSM/GPRS and vehicle tracking systems.
- Familiarity with computers, MS Excel and web-based applications.
- Good troubleshooting and problem-solving skills.
- Good communication skills and customer-handling ability.
- Willingness to coordinate with field teams whenever required.
- Preferred SkillsExperience with GPS tracking devices and fleet management systems.
- Knowledge of vehicle telematics, AIS-140 and IoT devices.
- Basic understanding of networking and mobile communication technologies.
- What We OfferOpportunity to work with emerging GPS, IoT and AI-powered logistics technologies.
- Exposure to multiple telematics and fleet management solutions.
- Learning and career growth opportunities in a technology-driven organisation.

Interested candidates can apply through Apna.

📌 Technical Support Executive (Bengaluru)
🏢 Ekah Logitech
📍 Bengaluru