Key Responsibilities

1. Technical & Academic Operations

• Upload lectures, notes, PDFs, and tests to the app/LMS, Google Classroom, and Drive on schedule.

• Set up and manage Zoom live classes: links, recordings, attendance, and waiting rooms.

• Create and manage batch WhatsApp groups, broadcasts, and announcements.

• Maintain Excel/Google Sheets trackers for attendance, test scores, fee status, and pending queries.

• Run weekly and new-batch onboarding: app login, timetable, orientation call, and study kit.

• Coordinate with faculty on the lecture schedule, test release, and answer-key publishing.

2. Calling & Student Follow-up

• Call students regularly as needed: new enrollees, absentees, inactive students, and those with low test scores.

• Make a welcome and onboarding call to every new student.

• Remind students about upcoming tests, live classes, and deadlines.

• Give parents progress updates wherever needed.

• Log every call outcome in the tracker the same day.

• Support renewals and batch upgrades through academic guidance, not hard selling.

3. Query Resolution & Counselling

• Take ownership of every student query, whether it is about academics, the app, or operations, and see it through to resolution with no query left open.

• Send subject doubts to the right faculty and follow up until the student gets an answer.

• Handle app issues such as login problems, content not loading, test access, payment and subscription errors, and batch access.

• Escalate technical bugs to the tech team and keep the student updated until the issue is fixed.

• Guide students on AIAPGET strategy, study plans, and revision schedules.

• Spot struggling or demotivated students early and arrange one-on-one support.





• Share weekly feedback and recurring issues with the academic head.

Minimum Requirements

• Graduate in any stream. A BAMS or other Ayurveda/life-science background is a strong plus.

• 1–3 years in a coaching institute or edtech academic operations role.

• Hands-on experience with student counselling, calling, query resolution, and parent communication.

• Clear spoken Hindi and English.

• Comfortable with WhatsApp, Excel/Google Sheets, Google Drive/Classroom, email, and Zoom.

• Basic comfort with an LMS or app backend, or a willingness to learn it in the first week.

Preferred

• Experience at Aakash, Allen, Drishti IAS, Resonance, Physics Wallah, Unacademy, or a similar institute.

• A track record of delivering lectures, notes, and tests on time across multiple batches.

• Experience running weekly or recent-batch onboarding.

• Experience handling app or platform support queries for students.

• Familiarity with the AIAPGET, NEET-PG, or UPSC preparation ecosystem.

• Basic Canva skills for notices and timetables.

Not the right fit if you are

• A pure sales or admission counsellor without academic understanding.

• A subject teacher who does not want to do student follow-ups or calling.

• A fresher. We will consider freshers only if they have exceptional communication skills, because this role needs someone who already knows how institute systems run.

What success looks like (first 90 days)

• 100% on-time delivery of lectures, notes, and tests.

• Every new student onboarded within 48 hours.

• Zero unresolved queries, with each one closed or escalated within 24 hours.

• A clean daily call and query log.

• Visible improvement in attendance and test participation.

This job description is indicative and may be revised based on business needs.

Regards,

HR Department

AyuScholar Education

📌 Academic Coordinator (Noida)
🏢 Ayuscholar Education
📍 Noida