1. Store Operations Management

- Manage the overall day-to-day operations of the assigned store.
- Ensure the store is clean, well-organized and ready for customers at all times.
- Monitor product availability and coordinate with the warehouse for timely stock replenishment.
- Ensure products are displayed properly to maximize customer attraction and sales.
- Supervise opening and closing activities of the store.

2. Team Management & Development

- Lead, guide and motivate the store team to achieve daily operational goals.
- Allocate daily responsibilities and monitor work completion.
- Train recent employees on store operations, customer service and company policies.
- Maintain employee discipline, attendance and overall work culture.
- Coordinate with the HR department for manpower requirements and employee-related matters.

3. Customer Service & Sales Management

- Ensure every customer receives a professional and positive shopping experience.
- Resolve customer complaints, replacement requests and service-related issues.
- Monitor daily sales performance and identify opportunities to improve sales.




- Encourage the team to achieve sales targets through effective customer engagement.
- Ensure promotional activities and offers are implemented correctly in the store.

4. Inventory & Cash Control

- Monitor inventory accuracy and ensure regular stock verification.
- Supervise stock movement, stock transfers and product replenishment.
- Ensure damaged, defective or returned products are identified and processed correctly.
- Supervise cash handling and billing activities to ensure accuracy and accountability.
- Minimize inventory loss through proper monitoring and store controls.

5. Coordination & Reporting

- Coordinate with Warehouse, Purchase, Marketing, HR and Customer Care departments for smooth store operations.
- Prepare and share daily operational updates with the Retail Operations Manager.
- Report stock shortages, operational challenges and customer concerns promptly.
- Suggest ideas to improve store performance, customer satisfaction and operational efficiency.

Perform any other responsibilities assigned by the Retail Operations Manager

📌 Store Manager (Mumbai)
🏢 Forever Zenify Private
📍 Mumbai