Angasudha is a premium men's ethnic wear brand offering a wide range of traditional and contemporary ethnic outfits, including Kurta Pyjama Sets, Dhoti Kurtas, Jodhpuri Suits, Indo-Western Wear, Sherwanis and Nehru Jackets.

We are looking for a responsible, customer-focused and proactive Customer Support Executive to manage customer queries, handle sales inquiries, coordinate orders and ensure an excellent shopping experience across our online platforms.

- Key Responsibilities1. Customer Support & Query ManagementHandle customer inquiries through WhatsApp, phone calls, emails, website chat and social media.
- Respond to customer questions regarding products, fabrics, colours, sizes, availability, pricing and delivery timelines.
- Provide professional and polite responses to customer complaints and concerns.
- Assist customers with order-related queries, delivery updates, exchanges and returns.
- Ensure timely follow-ups and maintain a high level of customer satisfaction.
- 2. Sales & Inquiry HandlingHandle incoming product and sales inquiries from potential customers.
- Guide customers in selecting suitable products, sizes, colours and designs.
- Convert customer inquiries into confirmed orders.
- Follow up with interested customers and pending enquiries.
- Promote ongoing offers, discounts and new collections.
- Maintain records of leads and successfully converted inquiries.
- 3. Order ManagementManage and monitor orders received through the Shopify website and other selling platforms.
- Verify customer details, product selections, sizes, quantities and payment status.
- Coordinate with the packing and dispatch team for timely order processing.
- Track pending, processing, dispatched, delivered and cancelled orders.




- Follow up on delayed shipments with courier partners.
- Update customers regarding order and shipment status.
- 4. Return, Exchange & Refund ManagementHandle customer requests related to returns, exchanges and refunds.
- Coordinate with the warehouse and operations team for return pickups and replacement dispatches.
- Maintain proper records of return, exchange and refund cases.
- Follow company policies while resolving customer issues.
- 5. Internal Team CoordinationCoordinate with the warehouse, production, packing, dispatch and accounts teams.
- Communicate special customer requirements to the concerned departments.
- Ensure customer commitments are communicated properly to the internal team.
- Escalate unresolved issues to the reporting manager.
- 6. Daily Reporting & Record ManagementMaintain daily records of customer inquiries, calls, leads and order-related activities.
- Prepare daily customer support and sales inquiry reports.
- Maintain records of pending customer complaints and follow-ups.
- Monitor customer feedback and identify frequently occurring issues.
- Share daily work updates with the reporting manager.
- Required Skills & QualificationsMinimum qualification: 12th Pass / Graduate.
- 1–3 years of experience in customer support, e-commerce or online sales preferred.
- Valuable communication skills in Bengali, Hindi and English.
- Basic computer knowledge and proficiency in MS Excel and Google Sheets.
- Knowledge of Shopify and e-commerce platforms will be an added advantage.
- Experience handling WhatsApp Business, email and customer support tools.
- Good problem-solving, communication and convincing skills.
- Ability to handle multiple tasks and work under deadlines.
- Positive attitude, patience and customer-friendly behaviour.

📌 Customer Support Executive (Kolkata)
🏢 Vastra Swarg
📍 Kolkata