Key Responsibilities

1.

Workshop

Operations &

- Workflow

- Plan, organize, and control daily service and repair workflows to meet turnaround time (TAT) targets.

- Allocate job cards to technicians and supervisors based on skill sets and bay availability.

- Ensure proper availability, maintenance, and calibration of workshop tools, diagnostic equipment, and machinery.

2.

Quality

Control &

- Technical Resolution

- Conduct final quality inspections on vehicles before delivery to ensure "Right First Time" (RFT) repairs.

- Troubleshoot complex mechanical, electrical, and electronic diagnostic issues that frontline technicians cannot resolve.

- Monitor repeat repairs, analyze root causes, and implement corrective actions.

- Ensure strict adherence to OEM guidelines, technical service bulletins (TSBs), and safety standards.

3. Team Management &

- Training

- Supervise, coach, and motivate service advisors, floor supervisors, and technicians.

- Design and execute on-the-job training (OJT) and skill matrices to upskill the technical team.

- Conduct performance reviews and enforce workplace safety and discipline.

4.

Customer





Satisfaction &

- Escalations

- Handle escalated customer complaints regarding vehicle performance or repair costs.

- Work closely with the service reception/advisors to maintain a high Customer Satisfaction Index (CSI).

5. Cost Control, Inventory &

- Reporting

- Monitor workshop efficiency, labor productivity, and operational expenses to improve profitability.

- Coordinate with the parts department to ensure the availability of spare parts and consumables.

- Prepare and submit daily, weekly, and monthly Management Information System (MIS) reports on revenue, warranty claims, and productivity.

Pay: ₹30,000.00 - ₹40,000.00 per month

Perks

- Leave encashment

- Provident Fund

Ability to commute/relocate

- Hosur, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education

- Diploma (Required)

Experience

- Commercial Vehicle service: 7 years (Required)

Location

- Hosur, Tamil Nadu (Required)

Work Location: In person

📌 Works Manager (Hosur)
🏢 Prabal Motors Private
📍 Hosur