- Experienced IT skilled (8+ years) with expertise in Windows Server L3 Administration, infrastructure management, and advanced troubleshooting.
- Skilled in managing and supporting Microsoft 365 services, including Exchange Online, Microsoft Teams, Active Directory and Azure AD.
- Hands-on experience with virtualization platforms such as VMware vSphere and Microsoft Hyper-V for enterprise environments.
- Proficient in server performance monitoring, patch management, backup operations, and disaster recovery planning.
- Strong knowledge of Incident, Problem, Change, and Service Request Management processes.
- Proven ability to resolve critical production issues, minimize downtime, and maintain high system availability.
- Well-versed in ITIL best practices with a focus on service delivery, operational excellence, and continuous improvement.
- Effective team player with experience collaborating across infrastructure support teams to achieve business objectives.