Role & responsibilities

Medical Record Retriever Goal: Request, track, and retrieve medical records from healthcare facilities efficiently while maintaining strict confidentiality.

Key Duties

- Request Records: Contact hospitals, clinics, and provider offices via phone, fax, or portals to request medical charts.
- Track Requests: Manage a high-volume pipeline of requests, logging accurate status updates in the tracking system.
- Review Files: Verify received documents for quality, legibility, and completeness against the original request.
- Maintain Compliance: Ensure all requests and transfers strictly adhere to HIPAA regulations and patient privacy laws.

Requirements

- Experience: 1+ years in healthcare administration, medical billing, or health information management (HIM).
- Skills: Solid phone etiquette, persistent follow-up skills, and high attention to detail.
- Knowledge: Familiarity with HIPAA, medical release of information (ROI) processes, and electronic health records (EHR).
- Shift: Ability to work shifts aligned with US facility operational hours.

Regards, HR-Rapidcare

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