Role & Responsibilities

- Handle domestic and international air ticket bookings.
- Manage ticket issuance, reissuance, cancellations and refunds.
- Check airfare, fare rules, baggage policies and cancellation penalties.
- Work on GDS platforms such as Amadeus, Galileo or Sabre.
- Provide fare quotations and alternative flight options.
- Coordinate with airlines and internal sales and operations teams.
- Handle customer queries through calls, emails and WhatsApp.
- Maintain booking records, invoices and daily ticketing reports.
- Ensure accuracy in passenger details and travel documentation.

Preferred Candidate Profile

- Graduate or Diploma in Travel & Tourism preferred.
- 1-4 years of relevant experience in domestic and international air ticketing.
- Hands-on experience with at least one GDS system (Amadeus / Galileo / Sabre).
- Valuable understanding of airline fare rules, reissue,



cancellation and refund procedures.
- Solid communication and customer-handling skills.
- Good attention to detail and time management.
- IATA certification will be an added advantage.

Role: Tourism Services - Other, Industry Type: Travel & Tourism, Department: Food, Beverage & Hospitality, Employment Type: Full Time, Permanent Role Category: Tourism Services Education UG: B.A - Bachelor of Arts in Tourism And Travel Management, B.Com in Travel And Tourism, BHM /BHMCT in Travel and Tourism Management Key Skills Skills highlighted with ‘‘ are preferred keyskills Vendor CoordinationIATAGDSAir TicketingRescheduling GalileoCancellationRefund ProcessingQuotationFare CalculationService Request

📌 Ticketing Executive (Thane)
🏢 Bandhan Tours
📍 Thane