– CRM Executive

Company Name: Morselv

Location: Gurugram, Haryana

Job Title: CRM Executive

Department: Customer Relationship Management

About the Company

Morselv is a women-centric wellness, beauty and lifestyle platform offering services such as luxury spa treatments, skincare, beauty services, wellness programs and customer-focused experiences.

Job Responsibilities

- Handle customer enquiries received through calls, WhatsApp, social media and other platforms.
- Manage customer databases and maintain accurate records in the CRM system.
- Follow up with potential customers and convert enquiries into bookings.
- Manage customer appointments, service bookings and confirmations.
- Maintain relationships with existing customers and encourage repeat bookings.
- Handle customer queries, feedback and complaints professionally.
- Coordinate with internal teams to ensure smooth service delivery.
- Track leads, follow-ups, conversions and daily CRM activities.
- Share promotional offers, packages and updates with customers.
- Prepare daily and weekly CRM performance reports.

Requirements

- Graduate in any stream.




- 1–3 years of experience in CRM, Customer Support, Customer Relationship Management or Sales Coordination preferred.
- Good communication skills in English and Hindi.
- Basic knowledge of MS Excel, Google Sheets and CRM software.
- Experience handling customer databases and follow-ups.
- Good interpersonal and problem-solving skills.
- Ability to manage multiple customer enquiries efficiently.

Preferred Skills

- Experience in Beauty, Wellness, Spa, Hospitality or Lifestyle industries will be an added advantage.
- Knowledge of CRM tools and WhatsApp Business.
- Customer retention and lead conversion skills.

Job Details

Job Location: Gurugram

Employment Type: Full time

Experience: 1–3 Years

Salary: As per experience and interview.

Interested candidates can share their updated resumes.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Provident Fund

Work Location: In person

Work Location: In person

📌 Telesales Executive (Gurugram)
🏢 morselv
📍 Gurugram