We are looking for Technical Support Representatives (TSR) with strong troubleshooting capabilities, excellent communication skills, and experience supporting users in a fast-paced technical environment.
Mandatory Requirements
- 9+ months to 4 years of relevant experience
- Excellent verbal and written communication skills
- CEFR Level B2 or above
- Typing speed of 60-80 WPM
- Experience diagnosing and resolving technical issues using SOPs and knowledge articles
- Knowledge of support methodologies and case lifecycle management
- Strong analytical and problem-solving skills
- Experience with ticketing tools
- Good understanding of ITIL processes
- Flexible to work in rotational shifts
Preferred Qualifications
- Experience in Infrastructure, Storage, or Service Desk environments
- Hands-on experience with Google Workspace products:
- Google Workspace Administration experience
- Google Workspace Administrator Certification (Preferred)
Key Skills
Technical Support | Service Desk | IT Support | Troubleshooting | Incident Management | ITIL | Ticketing Tools | Google Workspace | Infrastructure Support | Storage Support | Customer Support
📌 Technical Support Representative (Chennai)
🏢 Tata Consultancy Services
📍 Chennai
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