Location: Bengaluru Hybrid

CTC: Up to 5.2 LPA

Experience: 1+ Years

Process: International Technical Support

Communication: Excellent English communication is mandatory

Preference: Immediate Joiners

What We’re Looking For

- 1+ year of experience in Technical Support, Service Desk, IT Help Desk, or a similar role
- Strong verbal and written English communication skills
- Experience handling hardware, software, desktop, OS, printer, and basic network troubleshooting
- Working knowledge of Windows/Linux environments
- Understanding of basic networking concepts
- Strong troubleshooting and analytical skills
- Experience supporting international customers is an added advantage
- Candidates who can join immediately are preferred

Key Responsibilities

- Provide technical assistance through voice, email, and chat




- Diagnose and resolve hardware, software, OS, printer, and connectivity issues• Support desktops, laptops, peripherals, and other IT equipment
- Create, update, and track incidents within defined SLA timelines
- Escalate complex technical issues to appropriate support teams
- Maintain accurate case notes and technical documentation
- Deliver qualified and customer-focused support to global users

What You Can Expect

Exposure to international customer support

Hybrid work environment

Opportunity to strengthen your technical support expertise

Career growth and continuous learning

Competitive package up to 5.2 LPA

📌 Technical Support Engineer (Bengaluru)
🏢 Joulestowatts
📍 Bengaluru