– Adobe Technical Support Consultant (Digital Marketing)

Role: Technical Support Consultant – Adobe Experience Cloud

Experience: Relevant experience in Digital Marketing / Web Analytics / Technical Support

Shift: Permanent Night Shift (8 PM–7 AM IST, 9-hour shift)

Weekend Coverage: Rotational weekends and holidays

Job Responsibilities

- Provide technical support to customers via telephone and email, ensuring accurate case documentation.
- Troubleshoot and resolve complex technical issues related to Adobe Digital Marketing products.
- Validate, investigate, and report customer-submitted product bugs.
- Educate customers on Adobe Experience Cloud products and their functionalities.
- Manage customer cases and technical projects within defined timelines.
- Identify recurring technical issues and communicate trends to relevant teams.
- Maintain accurate product documentation and support global customer teams.
- Deliver excellent customer service and ensure customer satisfaction.

Mandatory Technical Skills

- Strong knowledge of HTML, JavaScript, jQuery and web technologies.
- Experience with SQL and database management.
- Knowledge of REST APIs, SOAP APIs and Web Services.
- Experience with Tag Management tools such as Adobe DTM / Launch,



Google Tag Manager or Tealium.
- Understanding of Digital Marketing, Web Analytics and Mobile Analytics.
- Hands-on experience troubleshooting complex analytics implementation issues.
- Knowledge of API integration and data reporting APIs.
- Positive written and verbal communication skills.

Good-to-Have Skills

- Experience with Adobe Experience Platform (AEP), Adobe Analytics, Adobe Target or Audience Manager.
- Knowledge of PHP, Perl, AngularJS or other JavaScript frameworks.
- Understanding of mobile and video analytics solutions.
- Exposure to Adobe Campaign, Salesforce, Google, Tealium or Pega.
- Knowledge of CRO, digital analytics, campaign management and UX.
- Adobe product certifications are an added advantage.

Candidate Requirements

- Strong analytical and problem-solving skills.
- Ability to handle customer escalations and complex technical issues.
- Experience working with large datasets and identifying business problems.
- Ability to manage multiple cases and projects independently.
- Willingness to work permanent night shifts (8 PM–7 AM IST).
- Flexibility to support rotational weekend and holiday coverage.

📌 Technical Support Consultant (AEP) (Noida)
🏢 Next Creation
📍 Noida