Role Overview

Our client, is looking for a Technical Program Manager, you will play a pivotal role in ensuring the successful implementation of our AI-driven solutions for healthcare providers. This position is crucial for integrating our products into clients' revenue cycle management systems, ensuring seamless transitions and maximizing automation efficiency.

Key Responsibilities

- Design and execute a comprehensive go-live program, transforming the Solution Design Document into actionable plans with explicit milestones and ownership.
- Drive each phase of implementation: Integration, Shadow, Cutover, and Ramp, ensuring smooth transitions and effective automation.
- Monitor scope, risks, and dependencies, addressing issues proactively or escalating with strategic solutions.
- Facilitate client communication through kickoffs, weekly status calls, and steering meetings, ensuring alignment and transparency.
- Draft clear status updates, outlining completed tasks, upcoming objectives, and any blockers with designated ownership.
- Coordinate with clients to secure necessary resources, including data access, credentials, and subject matter expertise.
- Lead and manage the internal team of engineers and data scientists, overseeing integrations, client configurations, and model tuning.




- Collaborate with Domain Experts to validate AI outputs during shadow mode, ensuring accuracy and reliability.
- Analyze weekly accuracy and volume metrics, identifying discrepancies and implementing corrective actions.
- Document successful strategies and areas for improvement, developing playbooks and templates for future implementations.
- Communicate recurring client requests to the Product team, advocating for feature enhancements.

Required Qualifications

- Proven track record of successfully deploying enterprise software solutions, ensuring client satisfaction and timely delivery.
- Strong technical acumen, with the ability to interpret data flow diagrams and understand API or SFTP integrations.
- Exceptional written and verbal communication skills, maintaining composure under pressure.
- Demonstrated leadership capabilities, effectively guiding cross-functional teams without direct authority.
- Excellent organizational skills, adept at managing multiple concurrent projects and priorities.

Skills: client communication,sftp integrations,enterprise software deployment,data flow diagrams,global cross-functional team leadership,project management,api integration

📌 Technical Program Manager (Bengaluru)
🏢 EZSpace Ventures
📍 Bengaluru