# Technical Lead –

- Application Operations

- Experience: 12–16 Years
- Location: Pune
- Work Mode: Work From Office
- Notice Period: Immediate to 45 Days

### Position Overview We are looking for an experienced Technical Lead to oversee application operations, production support, and service delivery for enterprise-level business applications.

The role requires a strong technical skilled with expertise in Microsoft technologies, particularly C#/.NET, Azure, and SQL Server, along with the ability to lead technical teams, resolve complex production issues, and maintain application stability.

The ideal candidate should combine hands-on troubleshooting capabilities with team leadership, stakeholder coordination, and operational process management.

### Key Responsibilities

1.

Application

Operations &

- Technical Support(927)

- Oversee day-to-day application operations and ensure the availability and reliability of critical business applications.
- Investigate complex production issues involving application code, databases, APIs, integrations, and cloud-hosted environments.
- Work directly with engineering teams to identify technical defects and implement permanent resolutions.
- Monitor application health, identify performance bottlenecks, and proactively address operational risks.
- Ensure effective handling of production escalations and critical business-impacting incidents.

2. Team Management &

- Development

- Lead and mentor application support professionals, providing technical guidance and helping improve their troubleshooting capabilities.
- Manage work allocation, shift coverage, escalation responsibilities, and knowledge-sharing activities.
- Conduct regular technical reviews, team discussions, and individual performance assessments.
- Develop team competencies through structured coaching and continuous learning.
- Build a collaborative environment focused on accountability, ownership, and timely delivery.

3. Incident, Problem &

- Service Management

- Drive incident resolution activities, including prioritization, investigation, escalation, and closure.




- Conduct Root Cause Analysis (RCA) for major and recurring production issues.
- Ensure corrective and preventive measures are implemented to minimize repeat incidents.
- Monitor service performance against defined SLAs and operational KPIs.
- Prepare periodic service reports covering incident trends, resolution timelines, application availability, and improvement areas.
- Ensure adherence to established change management, deployment, and release procedures.

4.

Technical

Expertise &

- Cloud Operations

- Provide technical guidance for applications developed using C#, ASP.NET, .NET Framework, and .NET Core.
- Troubleshoot application-level issues through code analysis, log inspection, debugging, and performance diagnostics.
- Support applications deployed on Microsoft Azure and utilize monitoring solutions such as Azure Monitor, Application Insights, and Log Analytics.
- Perform database-level investigation using SQL Server, including complex query analysis and troubleshooting.
- Work with REST APIs, JSON, IIS, CI/CD workflows, Git repositories, and deployment processes.
- Coordinate with Development, DevOps, Cloud, and infrastructure teams to resolve cross-functional technical issues.

5.

Service

Delivery &

- Stakeholder Coordination

- Collaborate with business users, Product teams, engineering teams, and external vendors to ensure smooth application operations.
- Communicate production risks, service disruptions, and resolution progress effectively to stakeholders.
- Participate in critical incident bridges and provide technical direction during escalations.
- Coordinate support activities across different time zones and ensure smooth operational handovers.
- Identify opportunities for process optimization,



support automation, and improved service delivery.

### Mandatory Technical Skills
- Strong experience in enterprise application support and production operations.
- Hands-on experience of C#, ASP.NET, .NET Framework, and/or .NET Core.
- Ability to trace application code and diagnose production issues independently.
- Strong experience with Microsoft SQL Server, SQL queries, and database troubleshooting.
- Practical exposure to Azure-hosted applications and cloud monitoring tools.
- Good understanding of REST APIs, JSON, IIS, Git, CI/CD, and release management.
- Experience managing production incidents, problem resolution, RCA, and service improvements.
- Strong understanding of ITIL-based service management processes.
- Experience defining and tracking SLA compliance, operational metrics, and support KPIs.
- Exposure to round-the-clock production support, on-call responsibilities, and escalation management.

### Experience &
- Leadership Expectations

- Previous experience leading Application Support or Production Support teams.
- Ability to manage technical escalations while remaining actively involved in troubleshooting.
- Strong mentoring and technical coaching capabilities.
- Experience working with globally distributed teams and multiple stakeholders.
- Excellent verbal and written communication skills.
- Ability to independently manage priorities and make decisions during critical production situations.

### Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- ITIL 4 certification.
- Microsoft Azure certifications such as AZ-104, AZ-204, AZ-305, or AZ-400.
- Exposure to Azure DevOps, GitHub, and enterprise ITSM platforms.
- Experience working in 24/7 support or follow-the-sun operational environments.
- Interview Process:** Two Technical Rounds, One Client Discussion, followed by HR.

Skills: azure,sql,.net framework,itil-based service management,communication,ci/cd,sql queries,.net core,sql server,asp.net,rest apis,c#,git

📌 Technical Lead (Pune)
🏢 Umanist NA
📍 Pune