About The Role

We are looking for a Technical Lead- Oracle Testing Managed Services with solid customer communication skills and a good technical understanding of software testing and automation.

The role will be responsible for managing ongoing customer engagements, leading customer discussions, coordinating automation engineers, and ensuring consistent delivery of Oracle testing services.

The ideal candidate should be comfortable leading customer calls, understanding Oracle business processes, discussing technical automation requirements, and driving activities across customer and internal teams.

What You'll Do

- Customer Engagement & Service Management (60%)

Act as the primary point of contact for managed services customers. Lead regular customer calls, testing discussions, and service review meetings.

Understand customer priorities, testing requirements, and upcoming Oracle quarterly updates.

Communicate testing progress, automation coverage, execution results, risks, and blockers.

Manage customer expectations and ensure timely follow-up on open action items.

Proactively identify issues and coordinate resolution with internal teams.

Prepare and present customer status reports and service performance dashboards.

Identify opportunities to improve testing coverage and customer value.

- Technical & Automation Team Management (20%)

Coordinate and manage day-to-day activities of automation engineers. Translate customer requirements into clear technical tasks.

Track automation development, script maintenance, test execution, and defect resolution.

Understand technical challenges and coordinate with engineers to resolve blockers.

Prioritize automation activities based on customer requirements and timelines.

Ensure engineers have the necessary functional inputs and customer clarifications.

Review automation progress and ensure quality deliverables.

- Oracle Business Process Understanding (20%)





Develop a working understanding of Oracle Cloud ERP, HCM, and SCM business processes. Understand key business flows such as P2P, O2C, R2R, and H2R.

Translate business requirements into test scenarios and automation requirements.

Participate in functional discussions with customers and Oracle consultants.

Help automation engineers understand business workflows and expected test results.

Understand the impact of Oracle quarterly updates on testing and automation.

What We're Looking For

Bachelor's degree in Computer Science, IT, Engineering, or a related field.

5–8+ years of experience in QA, software testing, test automation, or technical project management.

Experience working with Oracle Cloud ERP, HCM, SCM, or enterprise applications.

Good understanding of software testing, test execution, defect management, and automation.

Working knowledge of tools such as Opkey, Selenium, UFT, Tosca, or similar.

Ability to understand technical discussions and work closely with automation engineers.

Excellent verbal and written communication skills.

Experience independently managing customer calls and stakeholder discussions.

Ability to manage priorities, track activities, and drive accountability.

Familiarity with JIRA, Smartsheet, or similar project management tools.

Key Competencies

Strong customer communication and presentation skills.

Technical understanding of test automation.

Ability to coordinate and manage technical teams.

Working knowledge of Oracle business processes.

Strong problem-solving and ownership mindset.

Ability to independently manage customer engagements.

Key Success Measures

Effective management of customer relationships and regular engagements.

Timely completion of automation and testing activities.

Proactive identification and resolution of blockers.

Improved automation coverage and script health.

Consistent customer satisfaction and service delivery.

Skills: communication,automation,testing,,oracle erp,,oracle

📌 Technical Lead (Delhi)
🏢 Opkey
📍 Delhi