Location: Mohali, Punjab

Experience: 3–5 Years

Job Overview

We are looking for an experienced Systems Administrator to manage, maintain, and support customer IT infrastructure. The ideal candidate will have practical experience with Microsoft cloud services, Windows servers, networking, endpoint management, backup solutions, and IT security.

The role involves maintaining system performance, resolving technical issues, managing IT resources, and ensuring secure and uninterrupted technology operations. Occasional visits to customer locations, data centres, or the Gibraltar office may be required.

Key Responsibilities

- Oversee daily IT infrastructure operations and monitor system performance, alerts, and service availability.
- Manage backup solutions, investigate backup issues, conduct recovery tests, and assist with data restoration.
- Handle technical incidents, service requests, and escalated issues within agreed resolution timelines.
- Configure and maintain Microsoft 365, cloud applications, collaboration platforms, licensing, and security settings.
- Manage Active Directory, Microsoft Entra ID, user authentication, MFA, access permissions, and directory synchronization.
- Administer endpoint devices, including system configuration, software updates, patch management, and security compliance.
- Perform server maintenance, system upgrades, configuration changes, and routine infrastructure checks.
- Manage cloud infrastructure, including virtual machines, storage, networking, and related resources.
- Maintain physical servers, virtual environments, and storage systems.




- Identify and investigate security incidents involving endpoints, user accounts, networks, and cloud platforms.
- Create and manage user accounts, assign licenses, configure devices, and handle employee onboarding and offboarding.
- Maintain technical records, service tickets, system configurations, and standard operating procedures.
- Work closely with internal IT teams, technical specialists, and external vendors to resolve infrastructure issues.
- Provide regular updates to customers regarding technical problems, solutions, maintenance activities, and system improvements.
- Participate in scheduled maintenance outside regular business hours and provide on-call support when required.
- Travel to customer premises or data centres for technical installations, repairs, and infrastructure support when necessary.

Required Skills and Technical Expertise
- Hands-on experience with Microsoft 365, Azure, and cloud-based IT environments.
- Good understanding of Active Directory, Microsoft Entra ID, identity management, and access controls.
- Practical knowledge of Windows Server administration and virtualization technologies.
- Experience with endpoint management, patching, monitoring,



and remote support tools.
- Knowledge of backup management, disaster recovery, and data restoration.
- Understanding of networking concepts, infrastructure security, and troubleshooting.
- Familiarity with IT service management systems, RMM platforms, automation, and technical documentation.
- Knowledge of cybersecurity practices, endpoint protection, vulnerability management, and incident handling.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Positive communication skills and the ability to coordinate with customers and technical teams.
- Ability to manage multiple tasks, work independently, and take responsibility for technical issues.

Education and Experience
- Bachelor's degree, diploma, or equivalent qualification in IT, Computer Science, Networking, or a related field.
- 3–5 years of relevant experience in Systems Administration, IT Infrastructure, or Technical Support.
- Previous experience working with Managed Service Providers (MSPs) will be an advantage.
- Microsoft Azure, Microsoft 365, networking, virtualization, or cybersecurity certifications are preferred.
- Experience managing hybrid cloud and on-premises Microsoft environments is highly desirable.
- Valid driving licence and willingness to travel to customer locations when required.

Additional Requirement: Flexibility to support scheduled after-hours maintenance and on-call activities. Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 System Administrator (Sahibzada Ajit Singh Nagar)
🏢 Marseon Private
📍 Sahibzada Ajit Singh Nagar