Role & responsibilities

Retail Store Manager Luxury Retail Sales | Cult India

Location Chennai - The Leela Palce

Employment type — Full-time, on-site

Preferred experience — 4–8 years in retail sales, including experience leading a store team

About the role

Cult India is a premium Indian lifestyle brand offering handcrafted dcor, textiles, jewellery and gifts. We are hiring a hands-on Retail Store Manager who can lead the sales team, consistently achieve store targets and build customer relationships that bring people back.

You will spend time on the sales floor every day, coaching your team, personally handling high-value enquiries and making sure promising customer conversations lead to a explicit next step.

What you will do

- Own store sales. Break monthly targets into daily and individual goals. Track walk-ins, conversion and average bill value. Review why sales were lost and act on what you learn.
- Lead and coach the team. Run daily briefings, assign responsibilities, manage rosters and coach staff on product knowledge, customer engagement and closing sales.
- Sell on the floor. Understand what each customer is looking for,



explain the craftsmanship behind our products and guide customers through considered purchases and gifting decisions.
- Build repeat business. Record customer preferences and follow-up dates with their consent. Share relevant new arrivals, follow up on enquiries and stay in touch after purchases.
- Run the store. Oversee opening and closing, billing, stock checks, visual merchandising and customer issue resolution. Share a concise daily report on sales, team performance and follow-ups.

What we’re looking for
- A record of meeting retail sales targets and improving team performance.
- Experience managing a sales team and personally closing high-value sales.
- Strong communication, follow-up and relationship-building skills.
- Comfort using a POS system and maintaining basic sales, inventory and customer records.
- Experience in premium apparel, jewellery, home dcor, luxury gifting or boutique retail is preferred.

- Availability to work weekends and holidays as per the store roster.

Apply on Naukri with your CV. Include the size of the team you managed, the monthly sales target you owned and one example of how you improved sales or brought customers back.

📌 Store Manager (Chennai)
🏢 A1 Karigars World
📍 Chennai