Job Title : Sr. Support Engineer

Job Location : Bengaluru

Role Overview The Senior L2 Wi-Fi & Network Engineer will be responsible for providing advanced technical support, delivering network and wireless projects, conducting technical assessments and site surveys, supporting presales solutioning, and managing complex network-related incidents.

The role requires strong technical expertise in LAN, WAN, WLAN, routing, switching, SD-WAN, network security, and enterprise wireless technologies.

The candidate must be capable of independently managing technical assignments, interacting with customers, coordinating with cross-functional teams, and providing technical guidance to junior engineers and field technicians.

Key Responsibilities

A. L2 Network Technical Support

- Provide advanced L2 technical support for enterprise LAN, WAN, WLAN, and network infrastructure.
- Troubleshoot complex network connectivity, routing, switching, and performance-related issues.
- Analyze network outages, packet drops, latency, packet loss, and intermittent connectivity.
- Troubleshoot VLAN, trunking, STP, EtherChannel, DHCP, DNS, NAT, and IP addressing issues.
- Support routing protocols such as OSPF, BGP, and static routing.
- Perform configuration review, troubleshooting, and optimization of network devices.
- Analyze network logs, packet captures, and device performance metrics.
- Work with L3, OEM, and service provider teams for complex technical escalations.
- Provide RCA (Root Cause Analysis) and preventive recommendations for recurring incidents.
- Ensure incidents are managed within agreed SLAs.

B. Enterprise Wi-Fi / Wireless Engineering

- Design, implement, troubleshoot, and optimize enterprise wireless networks.
- Perform advanced troubleshooting of Wi-Fi connectivity, roaming, authentication, and performance issues.
- Configure and manage enterprise wireless controllers, access points, and cloud-managed wireless platforms.
- Have strong knowledge of 802.11 standards, including Wi-Fi 5, Wi-Fi 6, Wi-Fi 6E, and Wi-Fi 7.
- Understand RF fundamentals, channel planning, channel utilization, interference, RSSI, SNR, and roaming behaviour.
- Troubleshoot wireless authentication, WPA2/WPA3, 802.1X, RADIUS, and certificate-related issues.
- Perform wireless coverage, capacity, and performance assessments.
- Conduct predictive, passive, and active wireless site surveys.
- Analyze wireless survey reports and provide recommendations for AP placement and configuration.
- Support AP-on-a-stick surveys and wireless deployment validation.
- Prepare wireless survey reports using Ekahau AI Pro or equivalent tools.
- Perform post-deployment wireless validation and optimization.

C. Network & Wireless Site Surveys

- Conduct LAN and Wi-Fi infrastructure assessments at customer locations.
- Review existing network infrastructure, topology, cabling, switches, routers, and access points.
- Perform wireless coverage and capacity assessments.
- Identify network infrastructure gaps and potential risks.
- Prepare technical survey reports, heatmaps, and recommendations.
- Provide Bill of Materials (BOM)



inputs and technical requirements for proposed solutions.
- Coordinate with field engineers and customers during onsite assessments.
- Validate survey findings and ensure technical documentation meets project requirements.

D. Network & Wireless Project Implementation

- Lead and support enterprise LAN, WLAN, and SD-WAN implementation projects.
- Prepare technical deployment plans, implementation workbooks, and method-of-procedure (MOP) documents.
- Perform network device configuration, installation, migration, and commissioning.
- Coordinate with onsite field engineers, project managers, and customer IT teams.
- Provide remote technical assistance during installation and deployment activities.
- Validate network connectivity, wireless coverage, and infrastructure performance after implementation.
- Support network migration, refresh, expansion, and infrastructure upgrade projects.
- Manage technical dependencies, implementation risks, and project escalations.
- Ensure project handover documentation is completed.

E. SD-WAN & WAN Technologies

- Provide technical support for enterprise SD-WAN environments.
- Understand SD-WAN architecture, deployment models, and traffic steering.
- Troubleshoot WAN connectivity, routing, VPN tunnels, and application performance.
- Support technologies such as Cisco SD-WAN, Fortinet Secure SD-WAN, VMware VeloCloud, or equivalent platforms.
- Understand MPLS, broadband, DIA, LTE/5G, and hybrid WAN connectivity.
- Support WAN migration, circuit testing, and failover validation.
- Coordinate with telecom providers and OEM support teams.

F. Presales & Technical Solutioning

- Support presales teams in technical assessments and solution design.
- Review RFPs, RFIs, and Statements of Work (SOW).
- Prepare technical effort estimations and resource requirements.
- Provide technical inputs for LAN, WLAN, SD-WAN, and network infrastructure projects.
- Review customer requirements and identify technical dependencies.
- Prepare High-Level Design (HLD) and Low-Level Design (LLD) inputs.
- Support technical discussions with Sales, GPMO, PMO, and customer stakeholders.
- Identify technical risks, assumptions, exclusions, and dependencies.
- Participate in customer technical presentations and solution walkthroughs.

G. Technical Documentation & Governance

- Prepare and maintain network diagrams, configuration documents, and technical workbooks.
- Maintain implementation plans, survey reports, RCA documents, and handover reports.
- Ensure all technical activities are properly documented.
- Maintain project records and update task progress in the designated ITSM/project management tools.
- Follow established escalation procedures and communication protocols.




- Ensure technical activities comply with customer security policies and AVASO standards.
- Maintain knowledge base articles and troubleshooting guides.

H. Customer & Cross-Functional Collaboration

- Act as a technical point of contact for network and wireless-related assignments.
- Participate in customer technical discussions and project bridge calls.
- Coordinate with Field Engineers, Technical Engineers, GFS, GPMO, PMO, TA, and other internal stakeholders.
- Provide technical guidance and remote assistance to onsite engineers.
- Ensure professional communication and effective stakeholder management.
- Take ownership of assigned technical activities and drive them to closure.
- Proactively communicate technical blockers, risks, and project dependencies.

I. Technical Leadership & Knowledge Development

- Mentor L1/L2 engineers and field technicians.
- Conduct internal technical knowledge-sharing sessions.
- Develop troubleshooting guides, technical SOPs, and deployment checklists.
- Support technical vetting and evaluation of network and wireless candidates.
- Identify training requirements and capability gaps within the PS team.
- Cross-train team members on emerging networking and wireless technologies.
- Explore automation opportunities to improve operational efficiency.
- Stay updated on new networking technologies and industry developments.

Preferred OEM & Technology Exposure The candidate should have hands-on experience with at least two or more enterprise networking and wireless OEM ecosystems.

- Cisco Catalyst, Nexus, Meraki, Catalyst Wireless.
- HPE Aruba Networking / Aruba Central.
- Fortinet FortiGate / FortiSwitch / FortiAP.
- Juniper Mist / EX Series.
- Ruckus Wireless.
- Extreme Networks.
- VMware VeloCloud or equivalent SD-WAN platforms.
- Ekahau AI Pro and Ekahau Sidekick.

Education & Certification Requirements

Education:

- Bachelor's degree in Computer Science, Information Technology, Electronics, or equivalent.
- Relevant technical certifications are preferred.

Preferred Certifications:

- CCNP Enterprise.
- CCNP Wireless.
- Cisco Certified Specialist – Enterprise Wireless.
- Aruba Certified Professional (ACMP / equivalent current certification).
- Fortinet NSE / FCP Network Security.
- Ekahau ECSE Design / Troubleshooting.
- Juniper JNCIS / JNCIP.
- Relevant SD-WAN certifications.

Experience Requirement The candidate should demonstrate:

- Approximately 10 years of enterprise network and wireless experience.
- Solid hands-on troubleshooting capabilities rather than only monitoring or coordination experience.
- Experience handling enterprise customers and complex technical environments.
- Ability to independently manage technical assignments and project deliverables.
- Experience supporting global customers across different regions and time zones.
- Ability to lead technical discussions and explain solutions to customers.
- Strong ownership, communication, teamwork, and stakeholder management.
- Willingness to support onsite technical activities and global project requirements when needed.

📌 Sr. Support Engineer (Bengaluru)
🏢 AVASO Technology Solutions
📍 Bengaluru