Job Title: Senior CRM Executive

Company: Felicity Adobe LLP

Location: Belgaum, Karnataka

Experience: 3+ Years

Employment Type: Full-Time

Industry: Real Estate / Construction

Job Summary

We are looking for an experienced and customer-oriented Senior CRM Executive to join our team at Belgaum. The ideal candidate should have at least 3 years of experience in Customer Relationship Management, preferably in the real estate industry, with strong communication, coordination, and problem-solving skills.

Roles & Responsibilities

- Handle end-to-end customer relationship management from booking to possession.
- Maintain regular communication with customers and provide timely updates regarding project progress.
- Address customer queries, complaints, and escalations professionally.
- Coordinate with sales, accounts, legal, and project teams to ensure smooth customer service.
- Follow up with customers regarding outstanding payments and collection schedules.
- Assist customers with documentation, agreements, registration, and home loan processes.
- Maintain accurate customer records, CRM databases, and MIS reports.




- Coordinate property handovers and ensure smooth possession processes.
- Ensure customer satisfaction through regular follow-ups and effective grievance resolution.
- Prepare daily, weekly, and monthly CRM reports for management.

Required Skills & Qualifications
- Graduate in any discipline.
- Minimum 3 years of experience in CRM / Customer Relationship Management.
- Real estate industry experience is preferred.
- Excellent verbal and written communication skills.
- Strong customer-handling and problem-solving abilities.
- Positive knowledge of MS Office, Excel, and CRM software.
- Ability to manage multiple customer queries and follow-ups efficiently.

Preferred Candidate Profile
- Candidates with experience in residential real estate projects will be preferred.
- Strong coordination and interpersonal skills.
- Customer-focused approach with a professional attitude.

Interested candidates can share their updated resumes at: [email protected]

(phone hidden)

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits

- Provident Fund

Work Location: In person

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