Role: Chatbot & IVR Developer

Location: Bangalore / Mangalore

Roles & Responsibilities

- Analyze and document data coming from bot conversations.
- Interpret the pattern, trends, and conversational flow of bots.
- Collaborate with system architects and programmers for app design and decision-making.
- Design and build conversational chatbots.
- Should be a hands-on contributor for development of complex functionalities for the IVR application/s using different backend and frontend technology frameworks and cognitive services for Natural language processing.
- Ensure seamless experience of the IVR/bot users on various enterprise channels, robust security layer for enabling authentication and authorization and integration with third party enterprise system/s




- Define recurring questions to automate answers/responses.
- Assist in the handling of multilingual bot support. Minimum requirements
- 3+ years of experience working with Voice Bot/IVR & chatbots and customer facing production projects.
- Proficiency in AI/bot development landscape, tools, and other frameworks
- Experience in artificial intelligence, machine learning, and NLP algorithms.
- Solid understanding of programming languages such as Python, and hands on experience in JavaScript.
- Good knowledge about software development lifecycle
- Fluent in English to communicate effectively.

📌 Software Developer (Mangalore)
🏢 Mresult Technologies
📍 Mangalore