Key skills required

- 5-8 years of hands-on experience with the ServiceNow Developer Platform.

- Education - UG & Above

- Gather, analyze, and translate business and technical requirements related to ITOM processey

- Configure, customize, and enhance ServiceNow ITOM modules, including:

- Discovery

- Service Mapping

- Event Management

- Cloud Management

- Operational Intelligence (as applicable)

- Design, configure, and maintain ServiceNow Discovery patterns for on‑prem, virtual, andcloud infrastructure

- Implement and support Service Mapping for business services, including dependencymapping and technical service modeling

- Configure Event Management rules, alerts, correlation policies, and integrations withmonitoring tools

- Work on CMDB architecture, CI class modeling, relationships, normalization, and CMDBhealth improvements

- Integrate ServiceNow with third‑party tools using REST APIs, MID Servers, and eventconnectors (monitoring, cloud, APM tools, etc.)

📌 Snow Itom (Bengaluru)
🏢 Trigent Software
📍 Bengaluru