 Handling L1 Security tickets for DBRE team

 Attending Access related queries

 Create DBs and Managing Insertion, deletion operation.

 Running DB queries which involves minimal engagement.

 DB Schema changes

 Handling Data gathering requests

 Handling low level workplace issues

 Incident handling

 Dashboard creations

 Quick fix/ Patch fixing

 Documentation

 SOP creation

 Alert modification and threshold management

 Back up monitoring

 Restoration activities

 Ticket monitoring for respective support area and communicate with customer for additional information and status update

 Responsible for triaging and solving of production issues and updating the tickets to the stakeholders by adhering to the SLAs.





 Work on resolution of tickets as per priority and perform requests, recovery, data fix etc.

 Problem Management

 Maintain all relevant documentation.

 Jira queue monitoring, create and update tickets with resolution details, categorization

 Responsible for updating the tickets/ addressing any escalations and sharing the progress with the end users

 Keep updated on support process knowledge and overall adherence to SLA and metrics

 Perform initial troubleshooting, do analysis, resolve customer's concerns

📌 Site Reliability Engineer (Bengaluru)
🏢 Trigent Software
📍 Bengaluru