Job Summary

We are looking for an experienced ServiceNow Developer with strong hands-on development experience across

ServiceNow modules and a solid understanding of JavaScript, Java, and database concepts. The candidate should have experience in developing, customizing, integrating, and supporting ServiceNow applications and portals.

Key Responsibilities

Perform hands-on ServiceNow development, configuration, customization, and implementation.

Develop and maintain ServiceNow solutions using JavaScript, Business Rules, Client Scripts, Script Includes,

UI Policies, UI Actions, and Workflows/Flow Designer.

Work on Customer Service Management (CSM) implementations and customizations.

Develop and maintain Employee/Partner/ESP Portals and portal components.

Work extensively on the ITSM Suite, including Incident Management, Change Management, Problem

Management/RCA, and Notifications.

Develop and support Field Service Operations solutions.

Develop and customize the ServiceNow Now Mobile application.

Work on Hardware Asset Management (HAM) and Software Asset Management (SAM).

Design, develop, and integrate Scripted REST APIs and other ServiceNow integrations.

Analyze business requirements and translate them into scalable ServiceNow technical solutions.

Troubleshoot application issues and provide technical support for ServiceNow implementations.

Follow ServiceNow development best practices, coding standards, and security guidelines.

Collaborate with business stakeholders, architects, QA teams, and other technical teams throughout the implementation lifecycle.





Mandatory Technical Skills

Strong hands-on experience in ServiceNow Development.

Strong JavaScript development experience.

Mandatory hands-on experience with Scripted REST APIs.

Experience with Customer Service Management (CSM).

Experience with ITSM modules, particularly Incident, Change, Problem/RCA, and Notifications.

Experience with ESP/Partner Portal development.

Experience with Field Service Operations.

Experience with Now Mobile application development.

Experience with Hardware Asset Management (HAM) and/or Software Asset Management (SAM).

Good understanding of Java.

Valuable understanding of MySQL/database concepts.

Strong understanding of ServiceNow scripting, integrations, and platform customization.

Certifications Mandatory

ServiceNow Certified System Administrator (CSA) – Mandatory.

ServiceNow Implementation Certification in at least one of the following: Customer Service Management

(CSM), IT Service Management (ITSM), or Hardware Asset Management (HAM).

Preferred Skills

Experience with ServiceNow integrations and third-party systems.

Knowledge of REST/SOAP integrations.

Experience with ServiceNow upgrade, deployment, and release management.

Good understanding of ITIL processes and ServiceNow best practices.

Strong analytical, troubleshooting, and communication skills.

Key Requirement

Candidates must have hands-on ServiceNow development experience, with Scripted REST API development being mandatory. Both CSA certification and an Implementation certification

(CSM/ITSM/HAM) are mandatory.

📌 Servicenow Developer (Pune)
🏢 Net Connect
📍 Pune