Role : ServiceNow CMDB Developer

Work Model : Onsite / Full time

Work Location : (PAN India)

Experience : 5+ Years

Job Summary

We are looking for a skilled ServiceNow CMDB Developer with 3–7 years of experience in designing, developing, and maintaining the Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate should have hands-on experience with CMDB, Discovery, Service Mapping, CSDM, IntegrationHub, and ITOM modules, ensuring accurate Configuration Item (CI) data and CMDB health.

Key Responsibilities

- Design, configure, and maintain ServiceNow CMDB.
- Develop and customize CI classes, relationships, and data models.
- Configure and maintain Discovery, Service Mapping, and MID Servers.
- Implement Identification and Reconciliation Engine (IRE) and reconciliation rules.
- Configure CMDB Health Dashboards and improve completeness, correctness, and compliance.
- Build integrations using REST, SOAP APIs, Import Sets, Transform Maps, and IntegrationHub to populate CMDB.




- Troubleshoot Discovery issues, duplicate CIs, stale records, and data quality problems.
- Implement and maintain CSDM (Common Service Data Model) standards.
- Create Business Rules, Script Includes, Client Scripts, Flow Designer flows, and UI Policies.
- Collaborate with ITSM, Asset Management, and Infrastructure teams for CMDB governance.
- Perform CMDB audits, data certification, and remediation activities.
- Support platform upgrades and enhancements while following ServiceNow best practices.

Required Skills

- 3–7 years of ServiceNow development experience.
- Robust hands-on experience with:
- CMDB
- Discovery
- Service Mapping
- CSDM
- ITOM

- JavaScript, Glide API, Script Includes, Business Rules, Client Scripts.
- Flow Designer and IntegrationHub.
- REST/SOAP APIs.
- Import Sets and Transform Maps.

📌 ServiceNow CMDB Developer (Mumbai)
🏢 Tata Consultancy Services
📍 Mumbai