Job Summary

Job Title: ServiceNow FSO Developer

Experience: 58 Years

Location -Mumbai Thane

Notice period-0 to 15 days

We are seeking a Senior ServiceNow FSO Developer with 5 years of experience . This role focuses on architecting end-to-end lending lifecycles across three distinct personas: internal Relationship Managers (RMs), authenticated Direct Selling Agents (DSAs), and end customers who interact as unauthenticated public users. Because this platform processes highly sensitive data, a critical focus of this role is implementing strict Personally Identifiable Information (PII) data protection, data masking, and absolute audit compliance frameworks natively within ServiceNow.

Key Responsibilities & Core Competencies

- Workflows & Playbooks: Design complex loan lifecycles using Process Automation Designer (PAD), Playbooks, and Flow Designer to enable agile, step-back exception handling (allowing files to revert to any previous stage).
- UI & Multi-Persona Architecture: Configure authenticated Configurable Workspaces for RMs and secure portals for DSAs, while deploying a public, unauthenticated Service Portal explicitly for guest end customers.
- PII & Data Security: Safeguard customer records and financial data using Access Control Lists (ACLs), Data Filtration, Edge Encryption, and Column Level Encryption Enterprise to securely mask and protect PII across all tiers.
- Audit & Compliance Feature Engineering: Implement Compliance Workspace, Audit Management, and Instance Security Center configurations to automatically log transaction histories, track data access logs, and generate regulatory compliance artifacts.
- Anonymous Access & External Intake: Build secure,



public-facing Service Catalog structures and public Record Producers optimized for guest end customers who do not have system logins.
- Integrations & FSO Architecture: Connect to banking networks via IntegrationHub (REST/SOAP), and map multi-persona inputs cleanly into the FSO Core Data Model using advanced server-side Script Includes.
- AI & Quality Assurance: Deploy Document Intelligence and Now Assist (GenAI) for automated loan document screening, while validating strict compliance and loopback paths using the Automated Test Framework (ATF).

Required Technical Skills & Qualifications

- Platform Experience: 5 years in ServiceNow development, with direct experience configuring FSO Core, Loan Operations, or custom LOS pipelines.
- Security & Compliance Mastery: Deep technical understanding of ServiceNow data protection capabilities, encryption models, and audit log management.
- Public Access & Security: Proven capability designing secure, unauthenticated public portals alongside standard authenticated configurations.

Pls share below details along with cv [email protected]

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Role: Full Stack Developer, Industry Type: Emerging Technologies (AI/ML), Department: Engineering - Software & QA, Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills ServicenowFinancial Services Operations FsoServicenow DevelopmentLoan Operations

📌 ServiceNow FSO Developer Mumbai Thane location
🏢 HDY Technologies
📍 Thane