A.

Service Operations

Management

- Manage daily workshop operations for commercial vehicles.

- Ensure timely vehicle servicing, repairs, and delivery.

- Monitor workshop productivity, efficiency, and technician performance.

- Ensure proper allocation of jobs to technicians and service advisors.

- Maintain quality standards and reduce vehicle repeat repairs.

- Ensure proper utilization of workshop manpower, tools, and equipment.

B.

Customer

Satisfaction

- Ensure excellent customer service and customer retention.

- Handle customer complaints and escalations effectively.

- Monitor customer satisfaction index (CSI).

- Ensure timely communication regarding vehicle repair status and delivery.

- Develop robust relationships with fleet owners, transport operators, and key customers.

C.

Business

Development &

- Revenue

- Achieve monthly and annual service revenue targets.

- Increase labour revenue, spare parts sales, and value-added services.

- Develop business from fleet operators and commercial vehicle customers.

- Promote annual maintenance contracts (AMC) and fleet service agreements.

- Improve customer retention and increase workshop vehicle inflow.

D. Technical &

- Quality Control

- Ensure proper diagnosis and repair of commercial vehicles.





- Monitor warranty repairs and policy compliance.

- Ensure adherence to OEM service procedures and technical standards.

- Reduce repeat repairs and vehicle breakdown complaints.

- Coordinate with the technical support team for critical issues.

E. Team Management

- Lead, motivate, and develop service advisors, technicians, and workshop supervisors.

- Conduct regular performance reviews and training.

- Identify skill gaps and arrange technical training.

- Maintain discipline and ensure workforce productivity.

- Build a performance-driven service team.

F. Financial &

- Cost Control

- Monitor service department profitability.

- Control workshop operating expenses.

- Monitor labour productivity and manpower utilization.

- Ensure proper billing, job card closure, and payment follow-up.

- Monitor warranty claims and outstanding receivables.

G. Safety &

- Compliance

- Ensure workshop safety and housekeeping standards.

- Follow OEM guidelines and company policies.

- Ensure proper handling of customer vehicles.

- Maintain environmental and statutory compliance.

Pay: ₹30,000.00 - ₹47,000.00 per month

Work Location: In person

📌 Service Manager (Edappally)
🏢 KUN Capital Automotive
📍 Edappally