Key Responsibilities:

- Plan and oversee daily service operations for 4-wheeler vehicles to ensure smooth workflow and timely delivery.

- Achieve departmental targets related to service revenue, profitability, and Customer Satisfaction Index (CSI).

- Supervise and guide service advisors, floor supervisors, and technicians to ensure quality repairs and high productivity.

- Monitor job allocation, repair timelines, and workshop efficiency using Dealer Management Systems (DMS).

- Ensure accurate diagnosis, quality control, and adherence to manufacturer repair standards.

- Handle escalated customer issues and ensure prompt and satisfactory resolutions.

- Coordinate with Parts and Sales departments for smooth interdepartmental operations.

- Review and approve warranty claims and ensure compliance with OEM service processes and policies.





- Conduct regular audits of job cards, repair quality, and customer feedback reports.

- Analyze service performance data and implement strategies for continuous improvement.

- Train and develop service staff on technical updates, customer handling, and operational processes.

- Ensure workplace safety, tool calibration, and maintenance of workshop equipment.

- Maintain high hygiene, safety, and environmental standards in the workshop.

Job Type: Full-time

Pay: ₹25,253.00 - ₹60,419.57 per month

Perks

- Cell phone reimbursement

- Health insurance

- Provident Fund

Work Location: In person

📌 Service Manager (Dattawadi)
🏢 Garnet Motors (India
📍 Dattawadi