Company Description Popular Hyundai is one of the largest Hyundai Motor India Ltd. dealers in Kerala, with a corporate office on NH 47 bypass in Kochi and a strong legacy in the automobile business. The dealership is recognized for high-quality service, ultra-fast delivery of new cars, and certified used vehicles through its H-Promise showroom. Customers benefit from express service options, quick insurance renewal, and a privilege club that offers reward points and guaranteed gifts.

Modern service centers, experienced technicians, and 24/7 emergency support ensure reliable maintenance and repairs.

Popular

Hyundai has earned national and international awards for excellence in sales and service and focuses on total customer satisfaction and long-term relationships.

Role Description The Service Trainer is a full-time, on-site role based in Trivandrum, responsible for developing the skills and performance of service advisors, technicians, and service staff. In this role, the individual designs and delivers technical and customer service training programs aligned with Hyundai standards and Popular Hyundai’s service processes. Day-to-day tasks include conducting classroom and workshop training, creating training materials, organizing refresher courses, and monitoring the effectiveness of training through assessments and performance metrics.

The Service

Trainer collaborates with service managers to identify skill gaps, supports the onboarding of new service personnel,



and ensures consistent adherence to safety, quality, and customer care practices. The role also involves maintaining training records, staying updated on new Hyundai models and technologies, and promoting a culture of continuous improvement in the service department.

Qualifications

- Strong technical knowledge of automobiles, particularly Hyundai vehicles, and familiarity with modern diagnostic tools and service procedures.
- Proven experience in training, coaching, or mentoring service teams in an automotive or technical environment.
- Excellent communication, presentation, and interpersonal skills to engage diverse service staff and convey complex concepts clearly.
- Ability to design structured training content, including manuals, presentations, and assessment tools, with attention to detail and clarity.
- Solid understanding of customer service principles and dealership operations, including service workflow, warranty processes, and safety standards.
- Strong organizational and time-management skills, with the ability to manage multiple training programs and maintain accurate documentation.
- Comfortable working in office in workshop and showroom environments, with a proactive, collaborative, and learner-focused mindset.
- Diploma or degree in Automobile Engineering, Mechanical Engineering, or a related field; prior experience with Hyundai or other OEM training is an advantage.

📌 Service Trainer (Thiruvananthapuram)
🏢 Popular Hyundai
📍 Thiruvananthapuram