Company: Simbott Technologies LLP

Department: Service

Location: Andheri East, Mumbai

Experience: 1-3 Years

Working Days: Monday to Saturday, 6 Days

About the Role

We are looking for a proactive and customer-focused Service Engineer (IT) who will be responsible for providing both remote and on-site technical support to clients. The role involves frequent client visits, troubleshooting IT issues, and ensuring smooth functioning of systems and applications across multiple locations.

This is a field-intensive role, requiring robust technical expertise along with excellent communication and problem-solving skills.

Key Responsibilities

● Install, configure, and maintain operating systems, software, and business applications

● Provide technical support to clients and internal users via phone, email, remote tools, and on-site visits

● Diagnose and resolve hardware, software, network, and system-related issues

● Handle client queries professionally and ensure timely resolution with proper follow-ups

● Perform regular client visits for issue resolution, system maintenance, and support

● Coordinate with vendors, OEMs, and internal teams for escalations and issue closure

● Manage software updates, patches, and system upgrades

● Ensure adherence to IT policies, data security, and compliance standards





● Assist in IT infrastructure setup at client locations (desktops, printers, networking devices, etc.)

● Train end users on basic system usage, troubleshooting, and best practices

● Provide remote support using tools like AnyDesk, TeamViewer, etc.

● Travel across PAN India as required for client servicing and project support

Required Skills & Technical Knowledge

● Strong knowledge of:

- Windows OS (installation, configuration, troubleshooting)
- MS Office Suite and common business applications

● Basic understanding of:
- Networking concepts (LAN/WAN, IP configuration, routers, switches)
- Email configuration (Outlook, Office 365, etc.)

● Computer hardware troubleshooting
- Familiarity with remote desktop tools (AnyDesk, TeamViewer, etc.)
- Ability to troubleshoot real-time client issues independently

Additional Expectations

● Ready for extensive fieldwork and client-facing responsibilities

● Flexible to travel across locations on short notice

● Ability to represent the company professionally at client sites

● Support in deployment, implementation, and IT service operation

How to Apply

Interested candidates who can join within 15 days may share their CV to [email protected] Please mention Current CTC, Expected CTC, and Notice Period.

📌 Service Engineer - Computer Hardware & Software (Mumbai)
🏢 SIMBOTT - Simulation Technology
📍 Mumbai