Primary Responsibilities:

- Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives

- Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis

- Worked towards preparation of requirements management plan, business and functional requirement documents

- Created data flow diagrams and process flow diagrams to facilitate better system understanding

- Follow project plans for executing projects using Agile as well as Waterfall

- Methodologies to ensure the project are delivered on time and beyond customer expectations

- Utilize data science techniques and tools to analyze, interpret, and draw insights from large datasets

- Develop predictive models and algorithms to solve complex business problems

- Implement and maintain data pipelines using SSIS

- Work with Salesforce Einstein and GPT to enhance customer experience and drive sales effectiveness

- Collaborate with cross-functional teams to design, implement, and evaluate data-driven solutions

- Stay current on industry trends and best practices in data science, Python programming, and Salesforce technologies

- Document the various project artifacts to ensure that these are following best practices and are delivered to the customer on time

- Ability to define the Application Intent &
- Artifacts

- Designing and providing scalable solution for Applications & practice needs

- Managing &

- Mentoring Scrum Team and Project Team





- Building Capability Decks for the practice

- Representing Offshore Team

- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Qualifications - External

Required Qualifications:

- 5+ years of overall experience in Software Development

- 3+ years of relevant Salesforce Experience

- 2+ years of experience in lightening/LWC

- 2+ years of experience as a technical lead

- 2+ years of experience in data science, Python programming

- 1+ years of ChatGPT , Prompt engineering experience

- 1+ years of experience in FSL

- Solid Salesforce experience in customization

- Solid experience in Building Integrations

- Proficiency in SSIS and experience with data integration techniques

- Valuable understanding of Sales, Service &
- Community Clouds

- Good understanding of SFDC object and able to defining custom objects

- Requirement elicitation

- Apex, Visualforce, Triggers, Process Builder, Approval Process, Reports, Dash Boards, Integration (SOAP &

- REST), Canvas APP, Sharing and Security Models

- Proven solid analytical and problem-solving skills

Preferred Qualifications:

- Architect certification

- Sales &
- Service Cloud Certifications

- Tooling or metadata API experience

- UI Experience ,Any JS Framework(JQuery, Angular JS,CSS )

- Experience or knowledge in Health Cloud

- Experience or knowledge in Python or Node.js

- Devops pipeline setup using Jenkins, GitHub and scripting languages in Jenkins

- Knowledge of Salesforce Einstein and GPT is a plus

📌 Senior Software Engineer 2 (Bengaluru)
🏢 Optum
📍 Bengaluru