Senior ServiceNow Developer

As a Senior ServiceNow Developer, you will serve as a hands-on technical expert specializing in the Workplace Service Delivery (WSD) module for enterprise-wide ServiceNow implementations. You will design, build, and configure solutions, support space and workplace management capabilities, and provide expert-level development support to cross-functional teams. This role requires strong technical expertise combined with practical ServiceNow platform knowledge to deliver exceptional value for our customers.

Certification as a Certified System Administrator (CSA) is required; Certified Application Developer (CAD) and ServiceNow Certified Implementation Specialist Workplace Service Delivery (CIS-WSD) strongly preferred..

As a Senior ServiceNow Developer, you will be responsible for

- Design, build, and configure solutions, including Workplace Reservation Management, Workplace Safety Management, Workplace Visitor Management, Workplace Asset Management
- Customize and extend ServiceNow capabilities to support real estate and workplace operational requirements; collaborate with project management, business analysts, and architecture teams to ensure successful solution delivery.
- Participate in technical discovery sessions with stakeholders to translate business requirements into detailed development tasks and configurations.
- Partner with business stakeholders, project managers, and vendor teams to implement technical specifications.



Communicate complex technical concepts to non-technical audiences and provide development support during client presentations.
- Build and support integrations between ServiceNow and other systems.
- Adhere to and help maintain architectural standards, patterns, and governance frameworks specific to ServiceNow implementations.
- Provide technical support and guidance to junior developers on development tasks; act as a point of contact for ServiceNow development challenges.
- Follow ServiceNow development standards, coding best practices, and change management procedures. Participate in technical reviews to ensure solution quality and maintainability.
- Contribute to technical delivery across multiple concurrent workplace and safety-focused ServiceNow projects, ensuring consistent development approaches.
- Identify technical risks during development and help ensure solutions are scalable, secure, and maintainable.
- Stay current with updates, current features, and ServiceNow release enhancements relevant to workplace management.

Technical Skills
- Scripting: JavaScript, Business Rules, Client Scripts, UI Policies, UI Actions, ACLs.
- Flow Designer / Integration Hub experience (standard for modern ServiceNow builds,



especially for WSD automation like reservation approvals or move workflows).
- CMDB knowledge — WSD relies heavily on the Common Service Data Model (CSDM) for Building, Floor, and Site records.
- UI Builder / Now Experience familiarity

What we are looking for
- ServiceNow Certified System Administrator (CSA) certification — required.
- ServiceNow Certified Application Developer (CAD) certification — preferred.
- Relevant ServiceNow micro-certifications, with WSD micro-certification strongly preferred.
- 3+ years of hands-on, dedicated WSD module development experience — required.
- 5+ years of hands-on experience in ServiceNow platform development.
- Deep working knowledge of WSD capabilities, including space management, floor plan configuration, workplace reservations, move management, and occupancy analytics.
- Strong understanding of the real estate domain and workplace operations; prior experience in professional services or real estate industries is a strong plus.
- Experience developing within multi-instance ServiceNow environments.
- Solid understanding of web services, REST/SOAP APIs, and middleware technologies for building ServiceNow integrations.
- Experience supporting technical delivery on multiple concurrent projects, with familiarity in Agile/Scrum methodologies.
- Strong verbal and written communication skills, able to interact with multiple levels in the organization.
- Comfortable with evolving priorities and enjoys taking on new technical challenges within the workplace management space.

📌 Senior Service Now Developer (Bengaluru)
🏢 Joulestowatts
📍 Bengaluru