Senior Process Executive (FASTag Services Operations)

Job ID: SPE/OPR/NOV26

Company: Akova Fintech Solutions Private Limited

Location: 18 Rabindra Sarani, Poddar Court Building, Gate No. 3, 3rd Floor, Room No. N, Kolkata 700001

Salary: CTC up to 3 LPA

Work Mode: Work from Office (WFO) / Work from Home (WFH) applicable only for assigned night shifts.

About AKOVA

AKOVA Fintech Solutions Private Limited is a growing fintech company providing FASTag-related services and solutions. We focus on delivering efficient customer support and smooth operational services.

Role Overview

We are looking for a Senior Process Executive to manage FASTag-related customer queries and operational activities. The candidate should be comfortable with calling and handling customer concerns professionally. The role also involves resolving complex issues, managing escalations and supporting day-to-day operations.

NO SALES | NO TARGETS

Key Responsibilities

- Handle customer queries related to FASTag through phone calls, emails and chats.
- Resolve FASTag account-related issues, transaction disputes and service-related complaints.
- Make calls to customers and provide proper assistance and guidance.
- Handle customer escalations and ensure timely resolution.
- Guide and support team members in daily operational activities.
- Maintain proper records of customer interactions, complaints and resolutions.




- Coordinate with internal teams to resolve customer issues.
- Prepare and maintain daily reports and MIS.
- Identify recurring issues and suggest improvements in the process.

Required Skills & Qualifications

- Solid verbal and written communication skills.
- Must be comfortable with the calling process and customer interaction.
- Good customer-handling and problem-solving skills.
- Ability to manage customer queries and escalations.
- Knowledge of Advanced Excel and SQL will be an added advantage.
- Prior experience in customer support, operations, banking or fintech will be preferred.
- Knowledge of FASTag or payment-related services will be an advantage.

Educational Qualification

- B.Tech (Computer Science), BCA, MCA or any relevant graduate qualification.

Work Details

- Shift: Rotational shifts, including night shifts.
- Regular Shifts: Work from Office (WFO), Kolkata.
- Night Shifts: Work from Home (WFH) only when a night shift is assigned.
- Process: Calling-based customer support / Semi-Voice Process.

Why Join AKOVA?

- Opportunity to work in the growing fintech industry.
- Learning and development opportunities.
- Supportive work environment.
- Opportunity for career growth.

How to Apply? Interested candidates can share their updated CV at:

Email: [email protected]

Contact: (phone hidden)

📌 Senior Process Executive (Kolkata)
🏢 Akova Fintech Solutions
📍 Kolkata