Job Overview

We are looking for an experienced IT Infrastructure & Network Support Engineer to manage and support our IT infrastructure, network systems, servers and security solutions. The candidate will be responsible for providing reliable IT support across office and plant environments, managing infrastructure installations, troubleshooting technical issues and ensuring smooth IT operations.

The role will also involve providing remote IT support to our US-based operations.

Key Responsibilities

- Manage and maintain IT infrastructure, including hardware, network devices, servers and associated systems.
- Provide hardware and network support, troubleshooting and issue resolution.
- Handle server installation, configuration, maintenance and backup operations.
- Configure and manage firewalls and network security solutions.
- Manage Application Delivery Controllers (ADC) and related infrastructure.
- Support EPDR (Endpoint Protection and Detection and Response) solutions.
- Manage CCTV infrastructure and monitoring systems.
- Configure and maintain VLANs and network connectivity.
- Provide administration and support for Microsoft Office 365.
- Support AWS cloud services and related infrastructure.
- Monitor network performance, identify technical issues and implement appropriate solutions.
- Provide remote IT support to US-based users and resolve technical issues within agreed timelines.




- Maintain IT documentation, infrastructure records and support reports.

Required Qualifications
- Diploma or B.Tech in Computer Science, Information Technology, Electronics or a related technical discipline.
- Relevant certifications such as CCNP, MCSE, Microsoft Azure, AWS or equivalent technical certifications will be preferred.

Required Experience & Skills
- 5–7 years of hands-on experience in IT infrastructure, hardware and network support.
- Strong knowledge of server installation, configuration and backup management.
- Practical experience in firewall configuration and network administration.
- Knowledge of ADC, EPDR, CCTV and VLAN configuration.
- Experience with Microsoft Office 365 administration and support.
- Familiarity with AWS cloud services.
- Ability to troubleshoot infrastructure and network-related issues independently.
- Positive communication and coordination skills.
- Ability to provide remote technical support to international users, including US-based operations.

Preferred Candidate Profile We are looking for a technically strong professional who can independently manage infrastructure-related responsibilities, troubleshoot complex IT issues and ensure uninterrupted IT operations across multiple locations.

Pay: ₹19,500.00 - ₹45,000.00 per month

Work Location: In person

📌 Senior IT Infrastructure & Network Support Engineer (Pune)
🏢 The closing Gap
📍 Pune